Client Service Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Sales to cultivate and maintain client relationships while enhancing Cigna's global market reputation.

• Take ownership of comprehensive service delivery and address client and customer needs efficiently and cost-effectively.

• Formulate service strategies at the case level and tailor service solutions for plan administration.

• Prioritize tasks and deliverables to ensure timely and high-quality results.

• Engage with internal matrix partners to tackle escalated issues related to billing, banking, eligibility, customer service, plan setup, and claim payments.

• Conduct root cause analyses and drive resolutions on the first point of contact.

• Participate in client meetings as necessary to offer insights on complex client and customer matters.

• Foster collaboration among Cigna subject matter experts to implement the client service strategy.

• Manage issues from inception to resolution.

• Collaborate with Sales, Underwriting, and Operations on tailored service strategies, growth opportunities, and retail strategies.

• Provide regular updates to Sales account management regarding service issues that may be at risk.

• Monitor client health, account metrics, and performance guarantees.

• Oversee proactive service interactions concerning scorecard and dashboard results.

• Deliver Service Operations and CGHB standard service reports to account teams and clients.

• Analyze data and trends, presenting findings to clients.

⛳️ Requirements

• A bachelor's degree in business administration, business communication, marketing, or an equivalent professional degree is preferred, or equivalent work experience is required.

• A minimum of four years of experience in account management, account services, sales, or other roles that involve significant customer interaction and problem-solving.

• Proficiency in interfacing with and influencing key decision-makers and clients, utilizing negotiation skills and managing ambiguity and conflict.

• Strong analytical skills with the capability to design, track, and pursue measurable performance targets.

• Proven proficiency with Salesforce Service Center and Diamond is preferred.

• Effective presentation skills and experience in delivering communications to customers and producers.

• Demonstrated success in negotiations and the ability to influence both internal and external stakeholders.

• Proven leadership and motivational skills within a fast-paced environment.

• Willingness to travel as needed to support client relationships and service delivery.

• If working remotely, a cable broadband or fiber optic internet connection with at least 10 Mbps download and 5 Mbps upload is required.

• Eligibility to work in the United States.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical, vision, and dental benefits commencing on the first day of employment.

• Access to well-being and behavioral health programs.

• 401(k) plan.

• Company-sponsored life insurance.

• Tuition reimbursement program.

• A minimum of 18 days of paid time off each year.

• Paid holidays.

• Leaves of absence.

• Flexible remote work arrangements.

• Requirement for cable broadband or fiber optic internet service for remote work.