Client Service Executive

This is a fully remote position, open to applicants in Ohio, +1 more state.

📋 Description

• Cultivate and sustain robust executive-level relationships with designated clients

• Identify key decision-makers and champions within client organizations

• Initiate executive business reviews and strategic planning discussions with client leadership

• Act as the main executive contact for high-priority issues

• Position Quadax as a reliable business partner that delivers measurable value and fosters long-term success

• Comprehend client business objectives, challenges, growth strategies, and technology roadmaps

• Direct account engagement plans and lead strategic account planning initiatives

• Maintain executive oversight of regional service performance metrics

• Supervise Account Managers who manage daily client interactions, issue resolution, project coordination, and operational account tasks

• Monitor account health and proactively address retention risks

• Develop and implement retention strategies for clients at risk of leaving

• Establish and track performance metrics and service benchmarks

• Foster accountability and professional growth within the regional team

• Align the regional team with company goals and client expectations

• Collaborate with Sales, Product Development, Implementation, and Executive Leadership

• Participate in the recruitment and selection process for regional team members

• Aid in the onboarding and development of new hires

• Provide coaching, mentorship, and support for leadership development

• Review and sanction visit reports and client interaction data

• Serve as an escalation point for Account Managers

• Develop reporting for at-risk and delinquent client accounts and manage client holds/reactivations

• Oversee credit, debit, and refund requests related to client billing

• Engage in internal meetings, strategic planning sessions, and client conferences

• Address disciplinary matters and approve timesheets and time-off requests

• Execute additional responsibilities as necessary

⛳️ Requirements

• Bachelor’s degree or equivalent experience in the healthcare industry

• Exceptional executive presence along with strong communication skills

• Proven track record of building relationships with senior and executive-level business leaders

• Proficiency in analytical analysis and the ability to leverage AI technologies

• High emotional intelligence and effective interpersonal skills

• Consultative and strategic mindset

• Capacity to collaborate and influence without direct authority

• Strong coaching and leadership capabilities

• Candidates must be located in Ohio or Pennsylvania

• Preferred candidates should reside in the Columbus, Pittsburgh, or Cincinnati regions

🏝️ Benefits

• Competitive salary and performance-based incentives

• Comprehensive health insurance plans

• Generous paid time off and holiday schedules

• Opportunities for professional development and career advancement

• Collaborative and inclusive work environment