Director, Client Service – Technical Customer Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a remote team dedicated to client manufacturing services.

• Achieve objectives related to core solutions while fostering continuous process enhancements for both clients and internal stakeholders.

• Spearhead the implementation and management of change for Circana solutions and their associated data sets.

• Monitor and coordinate various work streams, effectively managing time and resources in response to shifting priorities.

• Collaborate with diverse teams both offsite and in-house.

• Guarantee that changes and client deliverables are executed promptly and accurately.

• Identify and resolve issues while maintaining communication with cross-functional teams.

• Provide updates on project status to end-users.

• Engage in proactive communication with the client-facing team.

• Gather feedback aimed at enhancing operational methods.

• Incorporate external data sources for client use.

• Oversee Global extract / RedSlim integration support.

• Leverage AI tools to enhance accuracy, deliverables, and client-driven initiatives.

⛳️ Requirements

• A minimum of 5 years of experience with syndicated data and operational systems.

• Exceptional interpersonal communication and presentation skills.

• Capability to convey technical information to non-technical audiences.

• Strong project management and process optimization abilities.

• Proficiency in managing multiple projects simultaneously.

• Self-motivated individual with a robust sense of urgency, determination, and creativity to navigate challenges.

• Ability to establish rapport across various functions and organizational tiers.

• A Bachelor's degree is mandatory.

• An advanced degree is advantageous.

• Proficient technical skills are essential.

• A strong individual contributor with aspirations for leadership roles.

• Competence in handling complex data sets.

• Must agree to background checks if required, in line with local laws.

🏝️ Benefits

• Flexible and accommodating work environment.

• Paid time off.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan.

• Eligibility for bonus/incentive pay.

• Background checks conducted in accordance with local laws.

• Current employer will not be contacted without prior consent.

• Disclosure of AI-assisted screening processes.