Director, Client Growth

This is a fully remote position, open to applicants in Canada.

📋 Description

• Drive retention, renewals, and profitable growth across a portfolio of strategic client accounts.

• Build trusted executive relationships and identify growth opportunities.

• Lead account strategies that strengthen partnerships and enhance Sodexo's presence.

• Collaborate with Operations and business leaders to provide long-term client value and business results.

• Translate Sodexo Canada's client growth strategy into actionable account plans that align with client priorities and commercial objectives.

• Develop and sustain account plans, stakeholder maps, opportunity roadmaps, and action plans.

• Prioritize resources and executive sponsorship based on account value, risk, renewal timing, and growth potential.

• Serve as the strategic relationship lead for national and multi-site clients.

• Plan and facilitate strategic business reviews, governance forums, and executive meetings.

• Coordinate internal stakeholders to fulfill commitments and exceed client expectations.

• Own account retention strategies, renewal planning, and portfolio risk management.

• Monitor account health through client feedback, market intelligence, contract performance, and competitive insights.

• Lead renewal and rebid strategies alongside Operations, Sales, Finance, Legal, and executive sponsors.

• Support at-risk accounts through recovery planning and corrective action management.

• Identify and qualify opportunities to expand services and increase share of wallet.

• Develop business cases and value propositions that align with client priorities.

• Manage the growth pipeline from opportunity identification through negotiation, closure, and transition to Operations.

• Track and report on retention, growth, profitability, client satisfaction, and pipeline performance metrics.

• Report to the Vice President, Client Growth.

• Travel regularly across Canada to support client relationships, strategic reviews, and growth initiatives.

⛳️ Requirements

• Bachelor's degree in Business Administration, Marketing, Finance, Hospitality Management, or a related field.

• 10+ years of experience in strategic account management, business development, consultative sales, client retention, or commercial leadership.

• Proven track record of managing complex B2B, national, or multi-site client portfolios while delivering measurable growth and retention outcomes.

• Experience in building relationships with executive and C-suite stakeholders and influencing decision-making in a matrixed environment.

• Strong commercial acumen, financial literacy, negotiation skills, and relationship management abilities.

• Demonstrated capability in leading cross-functional initiatives and achieving results through collaboration and influence.

• Proficiency in CRM platforms, Microsoft 365, data analytics, pipeline management, and financial reporting tools.

• Experience in food services, facilities management, or operational services is considered a significant asset.

• English is required; French-English bilingualism is strongly preferred.

• Willingness to travel approximately 25% to 40% within Canada.

🏝️ Benefits

• Bonus eligibility.

• Comprehensive benefits package.

• Retirement savings program.

• Additional incentive opportunities.

• Flexible work environment.

• Training and development programs.

• Numerous opportunities for growth.

• Corporate responsibility and sustainability programs.

• Commitment to employment equity and diversity.

• Workplace accommodations available upon request.

• COVID-19 vaccination support/requirements based on employment location and scope.