Director, Claims

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a team of professionals specializing in cyber claims and establish departmental objectives.

• Formulate claims strategies to ensure the precise and timely adjudication of cyber claims.

• Conduct investigations into coverage and prepare detailed coverage letters.

• Oversee external incident response teams, as well as defense and coverage counsel.

• Assess coverage and liability matters while evaluating claims reserves.

• Maintain organized claims files and manage the overall disposition of claims.

• Actively manage claims and litigation, providing exceptional customer service.

• Liaise with customers, brokers, internal stakeholders, and various cross-functional departments.

• Prepare both written and oral presentations for claims and action plans regarding complex cases.

• Showcase claim services to policyholders, brokers, reinsurers, and partners.

• Identify opportunities for process enhancement, automation, and digital transformation.

• Create key performance indicators (KPIs) and metrics to evaluate the performance of the claims department.

• Conduct audits to ensure compliance with policies, regulations, and industry standards.

• Establish internal controls and processes to adhere to regulatory requirements.

• Review complex or high-value claim files and guide adjusters towards equitable and prompt settlements.

• Monitor trends in claims, emerging issues, efficiency, risk, and associated costs.

• Cultivate a positive workplace culture and support the professional growth of the claims team.

⛳️ Requirements

• A minimum of 5+ years of experience in handling cyber claims is required.

• At least 2 years of experience in a leadership role.

• Strong expertise in coverage, claim evaluation, and negotiation.

• Outstanding organizational and presentation abilities.

• Experience in a collaborative team environment and with cross-functional teams.

• Juris Doctor (JD) preferred.

• Must be eligible to work in the US, as confirmed through E-Verify.

🏝️ Benefits

• Competitive salary package.

• Comprehensive benefits offerings.

• Ongoing opportunities for professional growth and development.