Director, Buyer Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Generate new large buyer leads through cold outreach, trade shows, follow-ups on inbound marketing, and various buyer marketing initiatives.

• Develop AI-enhanced workflows for prospecting and account research to identify, qualify, and prioritize high-value buyers at scale.

• Utilize a professional network to engage with key decision-makers and mentor the team on effective prospecting and account targeting.

• Target seller accounts to increase inventory availability.

• Ensure accurate records of Salesforce activity and pipeline, while establishing expectations for reporting and pipeline management.

• Create, present, and advocate for the full value of B-Stock solutions to high-value buyers.

• Deliver customized sales presentations and mentor direct reports in discovery, negotiation, and relationship management.

• Collaborate with Account Management, Client Operations, Customer Service, Logistics, and other teams to facilitate transactions and overcome buyer challenges.

• Address complex escalations and devise practical solutions across programs, inventory, shipping, and operational constraints.

• Meet quarterly individual and team GMV and sales targets.

• Build and expand a portfolio of large buyers spending over $500,000 annually while enhancing buyer expenditure, retention, and account value.

• Boost transaction volume, buyer purchase frequency, and value delivered on the B-Stock platform.

• Leverage AI-driven automation within Salesforce and buyer data sources to enhance forecasting and customize recommendations.

• Directly oversee Buyer Account Managers and establish measurable performance expectations.

• Conduct 1:1 meetings, team meetings, pipeline reviews, and performance assessments.

• Provide coaching, feedback, recognition, and support; identify performance gaps and implement improvement plans.

• Develop and maintain Individual Development Plans and monthly growth benchmarks.

• Identify stretch assignments, mentorship, peer learning, and training opportunities.

• Manage onboarding and training for new team members, sharing effective sales strategies and AI workflows.

• Cultivate an inclusive, trusting, and high-accountability team atmosphere.

• Build succession readiness and prepare capable team members for larger accounts and leadership roles.

• Translate leadership priorities into actionable team plans and capacity decisions, while communicating progress and risks.

⛳️ Requirements

• Over 8 years of experience in quota-carrying, enterprise B2B transactions with a proven track record of surpassing goals.

• Background in marketplace business models, buyer account management, and re-commerce sales.

• Capability to develop and implement strategic and tactical account plans, translating business objectives into clear team goals.

• A professional network of C-level or VP-level buyer contacts.

• Practical experience in creating AI automations or agentic processes for prospect research, outreach, pipeline analysis, and sales productivity, along with the ability to coach team adoption.

• Strong judgment, creativity, conflict resolution skills, and the ability to navigate challenging conversations and complex cross-functional issues.

• Exceptional written and verbal communication, coaching, prioritization, and collaboration abilities.

• Proficiency in MS Office, Salesforce.com, and other CRM tools.

• Bachelor’s degree in business, marketing, entrepreneurship, or a related field.

• Willingness to travel up to 25% of the time.

• Work authorization is required.

🏝️ Benefits

• Competitive compensation packages, including bonuses and stock options.

• Medical, Dental, and Vision insurance.

• Paid Time Off.

• Telecommuting options.

• Matching 401(K) plan.

• Support for continuing education.

• Team offsites, social gatherings, and extracurricular activities.

• Snacks, beverages, and the occasional box of donuts.