Director, Behavioral Health Network Engagement

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the Behavioral Health Network Engagement team and set up a weekly operational rhythm.

• Finalize remaining hiring decisions, including appointing the Network Engagement Lead and converting contractors to full-time employees.

• Convert account management's state-level priorities and risk strategies into detailed network execution plans, complete with designated accounts, contact schedules, and defined SLAs.

• Relaunch the hub-and-spoke adoption initiative in prioritized states.

• Manage provider engagement and referral volume on the spoke side while collaborating with account management on hub relationships.

• Oversee onboarding and adoption playbooks, determining what metrics should be tracked.

• Address execution gaps in alignment with account management plans before they escalate.

• Tackle priority and timeline disagreements directly with account management.

• Identify stalled provider relationships or accounts and decide on corrective measures based on AI-generated activity patterns.

• Serve as the representative for network engagement with state agency partners and internal leadership.

• Verify and enhance AI-generated status reports.

• Mentor the team, manage escalations, exercise sound judgment, and foster relationships that promote adoption.

• Enhance performance measurement and reward systems for Network Engagement Leads in collaboration with stakeholders.

• Expand disciplined network engagement execution across prioritized states.

• Ensure that tracking, reporting, documentation, and initial synthesis are supported by AI and largely automated.

⛳️ Requirements

• A minimum of 5 years leading a team in a customer-facing, revenue-related role such as implementation, customer success, account management, or network management.

• Proven ability to convert vague directives into specific, actionable plans for your team.

• Bachelor's degree or equivalent experience is required.

• Experience collaborating with a distinct revenue-generating function to translate strategy into actionable team initiatives.

• Capacity to resolve priority or timeline disputes without escalating beyond peers.

• Skill in making people-related decisions, including hiring, conversions, and performance management.

• Ability to maintain a documented weekly operational cadence for the team.

• Experience in diagnosing the reasons behind stalled repeatable processes and determining necessary changes before relaunching.

• Proficiency in utilizing AI tools for tracking, reporting, and documentation.

• Extensive operational understanding of behavioral health delivery systems and state Medicaid or crisis-response programs.

• Proven track record of successfully negotiating with senior stakeholders while maintaining relationships.

• A forward-thinking, inquisitive mindset with a willingness to experiment with new technologies.

• Strong analytical and problem-solving abilities.

• Good judgment and creativity in crafting solutions.

• Capability to thrive in fast-paced, high-growth, and rapidly changing environments.

• Proficiency in effectively working in a remote-first setting with high-quality virtual interactions.

• Willingness to travel occasionally for work.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Additional benefits.

• Autonomy to innovate within a supportive team environment.

• Opportunities for learning by working at high levels within strategic company initiatives.

• Exposure to industry-leading investors and advisors.

• Remote-first work culture.