Director – Application Development

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Exhibit proficiency in fundamental ServiceNow modules.

• Offer ServiceNow solutions to clients with a focus on value.

• Support Sales teams in identifying customer needs and conducting pre-demo needs assessments.

• Analyze strategic requirements, identify business needs, bridge gaps between requirements and product capabilities, and foster client relationships on-site.

• Compile information for proposals that include relevant service components, pricing, and assumptions.

• Review ServiceNow products and solutions to enhance or improve services.

• Collaborate closely with onshore ServiceNow leadership.

• Comprehend business and technical issues addressed by proposed solutions, including regulations, business drivers, security, and changing demands.

• Develop sales proposals and technical documentation that detail cost savings and business advantages.

• Create practical demonstrations and showcase ServiceNow products and technologies.

• Provide technical guidance during client workshops, discovery sessions, and presentations to stakeholders.

• Work in conjunction with enterprise architecture teams to ensure adherence to business policies and standards.

⛳️ Requirements

• Proficiency in core ServiceNow modules like ITSM, ITOM, CRM, S2P, HRSD, MCO, and FSO.

• Experience in presenting ServiceNow solutions to clients with a value-oriented strategy.

• Background in assisting Sales with customer needs assessment and pre-demo analysis.

• Experience in evaluating strategic necessities, business requirements, gaps in product functionality, and client relationship management.

• Proficient in gathering information for proposals, service components, pricing, and assumptions.

• Strong understanding of ServiceNow products, solutions, as well as business and technical challenges, regulations, security, and evolving business demands.

• Practical experience in creating ServiceNow demonstrations and presenting to diverse audiences.

• Experience in providing technical leadership during client workshops, discovery sessions, and presentations to stakeholders.

• Background in the IT industry.

• Technical expertise with the ServiceNow platform.

• Comprehensive understanding of ServiceNow platform capabilities and architecture, including ITSM, ITOM, HRSD, CSM, SecOps, Finance, and Supply Chain.

• Experience in presales for large-scale ServiceNow proposals.

• Proven track record of supporting Sales teams to secure new business in both new and existing accounts.

• Exceptional customer-facing, presentation, and written and verbal communication skills.

• Strong business analysis and requirements analysis capabilities.

• Ability to work effectively in a small team with minimal daily supervision.

• Willingness to travel up to 40% within North America for on-site client engagements.

• Bachelor's degree in Computer Science or Computer Engineering preferred.

• Preferred qualifications include ServiceNow Presales Accreditations.

• ServiceNow Systems Administrator certification is preferred.

• Bachelor's or master's degree in a relevant technology discipline.

• Advanced proficiency in English (C1).

🏝️ Benefits

• Hands-on experience, mentorship, and exceptional learning opportunities.

• Opportunities to engage in AI-powered transformation and tackle real-world business challenges.

• A values-driven culture that prioritizes courage, curiosity, incisiveness, integrity, and inclusion.

• Commitment to equal opportunity employment.