Director, Ambulatory Revenue Cycle Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver strategic and operational leadership for revenue cycle activities across Medical Group, Urgent Care, and Occupational Health service lines.

• Promote system standardization, performance management, and stakeholder accountability in all markets.

• Enhance processes for scheduling, registration, insurance verification, authorization, and patient financial engagement.

• Increase registration accuracy, minimize eligibility and demographic mistakes, and ensure comprehensive compliant patient data capture.

• Broaden patient self-service options such as online scheduling, digital registration, automated eligibility verification, patient portals, mobile check-in, and electronic payments.

• Boost collections of patient financial responsibilities through price transparency, point-of-service collections, payment plans, and patient education initiatives.

• Determine root causes of denial and registration rework, implementing corrective action plans accordingly.

• Utilize metrics, dashboards, and analytics to oversee registration quality, scheduling, denials, collections, productivity, and revenue cycle performance.

• Create onboarding, orientation, training, and continuing education programs for scheduling, registration, and patient access staff.

• Mentor frontline associates and leaders while executing targeted development plans.

• Spearhead cross-functional continuous improvement, process standardization, technology, and automation initiatives.

• Lead market-based revenue cycle subject matter experts supporting frontline associates and market leaders.

• Maintain collaborative relationships with Epic, Ensemble, and other partners.

• Operate in a matrixed environment with accountability to Medical Group and Revenue Cycle leadership.

⛳️ Requirements

• Bachelor's Degree in Business (mandatory).

• Over 7 years of progressive healthcare revenue cycle experience, including ambulatory/professional billing operations, with a minimum of 5 years in leadership positions (mandatory).

• Strong proficiency in computer technology, including the Microsoft suite of tools.

• Exceptional verbal and written communication skills, with excellent grammar and proofreading capabilities.

• Outstanding interpersonal skills, capable of engaging at all organizational levels.

• Ability to interpret and manage complex analytical data.

• Expertise in strategic planning and execution.

• Background in performance improvement, Lean principles, and process redesign.

• Experience in change management and physician/practice partnerships.

• Knowledge of payer regulations and contract/vendor management.

• Ability to influence stakeholders without direct authority.

• Proficient in executive communication and presentation skills.

• Familiarity with Epic is preferred.

• Experience in multi-site or multi-market ambulatory revenue cycle leadership, Epic and vendor-partner oversight, as well as experience in physician enterprises or medical groups is preferred.

🏝️ Benefits

• Competitive compensation, performance incentives, referral bonuses, and a 403(b) plan with employer contributions (when eligible).

• Comprehensive medical, dental, vision, and prescription coverage, along with HSA/FSA options, life insurance, mental health resources, and discounts.

• Generous paid time off, parental and FMLA leave, short- and long-term disability coverage, and backup care for children and elders.

• Tuition assistance and support for professional development and continuing education.

• A target annual bonus of 7.5%.