Director, AI Transformation

This is a fully remote position, open to applicants in California, +13 more states.

📋 Description

• Collaborate with executive leadership to analyze workflows, identify pain points, and address friction across various functions.

• Develop and sustain a prioritized pipeline of AI and automation initiatives ranked by business impact, effort, and risk.

• Create, prototype, and implement AI agents, automations, and integrations across systems including ERP, ecommerce, Amazon, CRM, email marketing, data, and reporting.

• Engage in hands-on implementation or oversee vendors, agencies, and internal teams.

• Manage technical architecture, data access, system connections, and establish guardrails for agents.

• Drive change management through training, documentation, tracking adoption, and redesigning processes.

• Enhance internal capabilities and decrease organizational reliance on this role.

• Lead AI governance initiatives and chair the AI governance committee.

• Maintain an AI policy that encompasses acceptable use, approved tools, data handling, brand safety, and human oversight.

• Maintain an agent and tool registry detailing owners, purposes, system access, costs, and review timelines.

• Establish guardrails for action-taking agents regarding least-privilege access, spending limits, change management, logging, and shutdown protocols.

• Safeguard company and customer data while conducting security and privacy assessments of AI vendors.

• Identify and regulate shadow AI usage within the organization.

• Oversee incident response for incorrect agent behavior, data breaches, or unforeseen outcomes.

• Monitor relevant privacy and AI regulations to ensure compliance.

• Define metrics for initiatives and report on hours saved, costs avoided, revenue generated, and reductions in cycle time.

• Provide the CEO and executive leadership team with regular updates on results, priorities, risks, registry status, reviews, and incidents.

• Discover opportunities for AI disruption and translate innovations into actionable plans.

• Meet with every department within the first 90 days, document friction points, and deliver a prioritized roadmap with initial builds.

• Establish AI governance, publish the AI usage policy, and register current AI tools and agents.

• Redesign processes around agents or automations, assess their value, and create repeatable practices for AI evaluation, development, governance, and rollout.

⛳️ Requirements

• Over 7 years of experience in operations, technology, consulting, or product management.

• Minimum of 2 years leading hands-on AI, automation, or digital transformation projects with measurable outcomes.

• Proficient in using LLM APIs and agent frameworks.

• Familiarity with automation platforms such as Zapier, Make, n8n, or similar tools.

• Basic proficiency in Python or JavaScript for system integration and data handling.

• Understanding of AI governance and data security, including access controls, data privacy, vendor security assessments, and agent guardrails.

• Proven experience in developing an AI or data policy that was effectively implemented.

• Demonstrated success in process redesign, rollout management, and tracking adoption rates.

• Experience facilitating process changes for non-technical teams.

• Capability to interpret a P&L and assess business opportunities.

• Ability to convey technical architecture concepts to engineers and business cases to CEOs.

• Comfortable working in a lean, agile environment with full ownership and no initial team support.

• Preferred: experience in consumer products, beauty, or ecommerce, with knowledge of Shopify, Amazon Seller Central, NetSuite, or similar ERP systems, and Klaviyo or similar tools.

• Preferred: experience in evaluating and managing vendors, agencies, or freelance developers.

• Preferred: background in data management, including reporting, metric formulation, and data cleansing.

🏝️ Benefits

• 401(k) with employer matching.

• Medical insurance coverage.

• Dental insurance benefits.

• Vision insurance benefits.

• Paid time off for employees.

• Company-wide self-care days.

• Opportunity to take ownership of a growing function within a dynamic, founder-led beauty brand incubator.

• Potential for performance bonuses.