Director, AI Enablement

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Lead the strategy, design, and implementation of user onboarding, learning, and adoption initiatives for the AI Agency Platform.

• Acquire in-depth functional knowledge of the AI Agency platform and client workflows.

• Design and manage comprehensive onboarding processes for both internal and external users.

• Develop and conduct live and virtual training sessions.

• Create facilitator guides, playbooks, job aids, videos, knowledge bases, and interactive eLearning resources.

• Direct learning solutions via platforms such as LXP and SharePoint.

• Establish key performance indicators (KPIs) and reporting frameworks to assess onboarding effectiveness, platform adoption, feature usage, user proficiency, and business impact.

• Contribute to the communication strategy for platform releases.

• Oversee and guide a network of platform champions, referred to as “sherpas.”

• Set up content governance and ensure training materials are updated with new platform releases.

• Identify barriers to adoption and training gaps, delivering a roadmap for enablement.

• Scale onboarding and training by creating personalized digital learning experiences.

• Develop a certification approach for the platform aimed at both internal and client audiences.

• Collect and analyze user feedback to shape training priorities, enhance onboarding experiences, and improve platform features.

• Model inclusive behaviors and proactively address bias.

• Perform additional duties as assigned.

⛳️ Requirements

• Over 8 years of experience in developing training, onboarding, or enablement programs for enterprise SaaS platforms with rapidly evolving technology.

• Proven track record in leading training and enablement delivery for both internal teams and clients.

• Ability to customize content for diverse audiences across different functional areas and varying levels of AI experience.

• Experience in facilitating demonstrations, hands-on exercises, and interactive discussions, including real-time troubleshooting and debugging.

• Knowledge of instructional design best practices.

• Proficiency in modern learning authoring and delivery tools.

• Experience utilizing AI tools to improve training material development, enhance learning personalization, or streamline training workflows.

• Experience in leveraging learning analytics, platform usage data, and user feedback.

• Strong understanding of generative AI concepts, foundational prompt engineering, AI-assisted workflows, and responsible AI practices.

• Ability to quickly grasp new technologies and present them in an engaging manner.

• Excellent communication skills for interacting with senior executives, client stakeholders, and end users.

• Ability to manage multiple projects concurrently.

• Capability to lead and adapt in a fast-paced, changing environment.

• Familiarity with the pharmaceutical or healthcare industry is preferred.

• Experience in a marketing, advertising, digital, or consulting agency environment is a significant asset.

• Active daily engagement and experimentation with AI tools.

• Demonstrated ability to develop or implement practical AI solutions.

🏝️ Benefits

• Competitive salaries and benefits.

• Option for remote work.

• Reasonable accommodations provided during the hiring process.

• Commitment to equal opportunity employment.