AI and Experience Orchestration Director

This is a fully remote position, open to applicants in California.

📋 Description

• Exhibit advanced knowledge in AI and facilitate in-depth discussions with both technical and business stakeholders.

• Collaborate with senior and C-level executives to coordinate intricate opportunities across various internal and external teams.

• Shape and influence deal strategies alongside account executives, assisting in territory planning, pipeline development, opportunity advancement, and forecasting.

• Propel the implementation of Genesys AI portfolio programs, which includes sales initiatives and enablement activities.

• Act as a reliable subject matter expert, demonstrating exemplary sales practices.

• Oversee the development of positioning, presentations, pricing, proposals, and other essential materials related to Genesys AI and Experience Orchestration.

• Facilitate customer workshops that define AI use cases, prioritization frameworks, and pilot opportunities.

• Gather customer insights and collaborate with marketing, product, customer success, and professional services teams.

• Identify strategic priorities and create AI-driven opportunity pathways that align with customer goals.

• Undertake additional responsibilities as assigned by management.

⛳️ Requirements

• Extensive subject matter expertise in AI, sales, pre-sales, consultancy, and customer experience technology, coupled with exceptional verbal and written communication skills.

• Background in sales overlay, specialist roles, or subject matter expert functions.

• 10 to 12 years of experience in software, cloud, or AI-related positions.

• Demonstrated success in AI-driven customer experience and conversational AI solutions.

• Ability to influence without direct authority and work collaboratively with colleagues to achieve results.

• Experience in coordinating and executing AI proof of concept projects.

• Skilled in formulating effective territory and account strategies that align with growth objectives.

• Strong critical thinking, problem-solving, and communication abilities.

• Competent presentation skills, capable of serving as an engaging subject matter expert.

• Proficient in managing multiple concurrent projects and supporting various ongoing opportunities across teams.

• Experience in selling leading AI solutions for customer experience or contact center transformation.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Telehealth coverage.

• Flexible work schedules and remote work options.

• Opportunities for development and career advancement.

• Open Time Off in addition to 10 paid holidays.

• 401(k) matching program.

• Adoption Assistance.

• Fertility treatments.

• Paid volunteer time.

• August Free Fridays.

• Well-being resources.

• Regionally tailored programs for employees and their families.

• Mentorship, learning programs, leadership development, and educational support.