AI and Experience Orchestration Director – Sales Overlay

This is a fully remote position, open to applicants in Illinois, +3 more states.

📋 Description

• Exhibit advanced proficiency in AI while leading in-depth discussions with both technical and business stakeholders.

• Collaborate with senior executives and C-level leaders to coordinate intricate opportunities across internal and external teams.

• Shape and influence deal strategies alongside account executives, encompassing territory planning, pipeline development, opportunity advancement, and forecasting.

• Propel the field execution of Genesys AI portfolio programs, sales initiatives, and enablement projects.

• Act as a reliable subject matter expert, exemplifying best-practice sales methodologies.

• Assist in the development of positioning, presentations, pricing, proposals, and other materials related to Genesys AI and Experience Orchestration.

• Facilitate customer workshops to define AI use cases, prioritization frameworks, and pilot opportunities.

• Gather customer insights and collaborate with marketing, product, customer success, and professional services teams.

• Recognize strategic priorities and create AI-driven opportunity pathways that align with customer goals.

• Carry out additional tasks as assigned by management.

⛳️ Requirements

• Deep subject matter expertise in AI, pre-sales, and customer experience technology.

• Outstanding verbal and written communication abilities.

• Proven experience in sales overlay, specialist, or subject matter expert roles.

• 10 to 12 years of experience in software, cloud, or AI-related positions.

• Demonstrated capability in AI-driven customer experience and conversational AI solutions.

• Skillful in influencing without direct authority and collaborating effectively with peers.

• Experience in coordinating and executing AI proofs of concept.

• Ability to formulate effective territory and account strategies that align with growth objectives.

• Strong critical thinking, problem-solving, and communication skills.

• Proficient presentation skills, capable of serving as a persuasive subject matter expert.

• Capacity to manage multiple concurrent work streams and support various ongoing opportunities across teams.

• Experience in selling leading AI solutions for customer experience or contact center transformation.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Telehealth coverage.

• Flexible work schedules and work-from-home opportunities.

• Development and career growth opportunities.

• Open Time Off.

• 10 paid holidays.

• 401(k) matching program.

• Adoption Assistance.

• Fertility treatments.

• Paid volunteer time.

• August Free Fridays.

• Well-being resources.

• Regionally tailored programs for employees and their families.

• Mentorship, learning programs, leadership development, and education support.