Direct Loan Processor I

This is a fully remote position, open to applicants in California.

📋 Description

• Assist in the complete processing of consumer loan applications.

• Handle a large volume of inbound and outbound calls related to loans while concurrently managing loan applications.

• Analyze data, gather documentation, and prepare the necessary loan documents.

• Obtain and verify DMV paperwork to establish the company's lien on loan collateral.

• Work collaboratively with colleagues across various departments during the loan application process.

• Review operational documents, executed loan documents, and reports to ensure compliance, accuracy, and authenticity.

• Engage in email communication, respond to TEAM chat inquiries, conduct consumer loan fulfillment audits, and assist with escalated calls and branch emails.

• Detect and address potential fraud, suspicious activities, and identity theft.

• Conduct interviews with members to gather information that meets loan conditions and assess loan funding eligibility.

• Prepare loan documents for member signatures and organize approved loans for disbursement.

• Monitor Outlook emails and TEAM chats, responding promptly to communications.

• Participate in video conferences and online meetings.

• Follow up on member inquiries and concerns through Web Messaging or phone.

• Deliver customer service to Golden 1 members, dealerships, and external finance companies.

• Perform additional tasks as assigned.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• Some college coursework is preferred.

• At least 3 years of experience in a dynamic call center or high-volume work environment, managing complex situations with direct consumer interaction is required.

• Experience in consumer loan processing is highly preferred.

• Must be a California resident.

• Must meet the background screening requirements outlined by the Federal Credit Union Act.

• Familiarity with state and federal laws and regulations regarding credit union compliance, including bank secrecy and anti-money laundering laws.

• Excellent oral and written communication skills.

• Ability to handle high workloads and manage loan applications effectively.

• Capability to perform financial calculations and analyze Proof of Income.

• Proficient in using Outlook, TEAM chat, Web Messaging, video conferencing, and online meeting platforms.

• Ability to thrive in a virtual office environment.

🏝️ Benefits

• A market-competitive and internally equitable total rewards compensation package.

• A comprehensive compensation package.

• Programs promoting well-being and work-life balance.

• Opportunities for career development and growth.

• Recognition and rewards initiatives.

• Commitment to Diversity, Equity, and Inclusion.