Digital Support Engineer

This is a fully remote position, open to applicants in Idaho, +1 more state.

📋 Description

• Deliver IT and infrastructure assistance for digital solutions and services within Thermo Fisher Scientific’s Materials and Structural Analysis Division.

• Collaborate with Sales, support, implementation, and customer teams to facilitate the seamless introduction, delivery, and support of digital solutions.

• Equip customers and internal teams with essential information for deploying IT solutions and integrating them with existing customer infrastructure.

• Enable capabilities for remote support.

• Consult with local support teams during pre-installation phases to design infrastructure integrations and address IT-related queries.

• Set up systems aimed at remote diagnostics and health monitoring.

• Partner with development and operations teams to create manuals, training resources, and customer-facing materials.

• Execute automated deployments utilizing configuration management technology.

• Assist in installations adhering to established service-level agreements and processes.

• Diagnose and analyze system, software, and infrastructure issues that affect reliability and performance.

• Support factory and development teams during initial deployments, installations, and upgrades of newly introduced systems and modules.

⛳️ Requirements

• A Bachelor’s or Master’s degree in ICT, Computer Science, or a relevant technical/software field is typically required.

• Proficient in English, both verbally and in writing.

• Experience in IT application management.

• Background in data storage and remote software installations, support, and troubleshooting.

• Fundamental knowledge and hands-on experience with network technologies, including firewalls, content filters, routing/switching, and VLANs.

• Familiarity with virtualization technologies such as VMware/KVM infrastructure.

• Knowledge or experience with monitoring tools, Linux, VMware, automation and scripting, Kubernetes, Ansible, and Docker.

• Strong customer-facing skills and the ability to work effectively as part of a team.

• Excellent problem-solving capabilities and an analytical mindset.

• Driven to thrive in a dynamic and highly technical environment.

• Willingness to travel up to 25% of the time, primarily within the region.

🏝️ Benefits

• Fully remote work arrangement.

• Standard Monday–Friday work schedule.

• Opportunity to contribute to meaningful solutions that support healthier, cleaner, and safer outcomes.

• Career development opportunities.

• Exposure to global teams and technical projects.