Digital Product Enablement Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop, organize, and sustain digital product enablement materials, which encompass demo recordings, knowledge base content, training resources, and other related digital assets.

• Assist in product demonstrations and enablement sessions by preparing necessary materials and coordinating logistics.

• Acquire insights from seasoned presenters and gradually take on the responsibility of presenting parts of demos to internal teams, prospects, and clients.

• Ensure content organization and version control within SharePoint or similar repositories.

• Aid in RFP and sales enablement content by drafting, updating, and structuring digital product responses.

• Gather input from Digital Team stakeholders.

• Collect feedback from stakeholders and identify recurring inquiries or gaps in content.

• Suggest improvements to enhance the quality, usability, and consistency of enablement resources.

⛳️ Requirements

• Experience in a client-facing or business support role.

• Background in client success, sales enablement, product enablement, customer support, operations enablement, or a similar function.

• Proficiency in creating, organizing, and maintaining demo materials, training resources, knowledge base content, or other enablement materials.

• Strong organizational abilities, including managing content, tracking updates, and ensuring accurate documentation.

• Excellent written and verbal communication skills, particularly in conveying technical or digital product information in an accessible manner.

• High attention to detail.

• Proficiency with Microsoft Office tools.

• Openness to learning or utilizing SharePoint or comparable content management tools.

• A background check is required following a conditional offer.

• Preferred: experience in supporting product demonstrations, client presentations, RFP responses, or sales enablement processes.

• Preferred: familiarity with digital product tools, client portals, workflow technology, or customer-facing digital platforms.

• Preferred: experience in coordinating stakeholder input into reusable business content.

• Preferred: presentation skills or a desire to develop demo and client-facing presentation capabilities.

🏝️ Benefits

• Comprehensive health and welfare benefits for eligible roles.

• Paid time-off programs, including vacation, sick leave, and holidays, for qualified roles.

• Annual incentive programs, including bonuses, commissions, or other incentive compensation as applicable.

• Tuition reimbursement.

• Retirement savings plans.

• A culture of innovation, empowerment, decision-making, and accountability.

• Disability-related accommodations available during the application and interview process.