Digital Payments Specialist

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Act as the primary escalation point for digital payment channels, focusing mainly on loan payments and Skip-A-Pay through Alacriti, with secondary responsibilities for P2P (Zelle), Bill Pay, and new account fundings (Clover and Plaid).

• Function as the primary liaison for Alabama Credit Union's payment vendors, ensuring regular monthly communication with each vendor.

• Manage the daily operations of Alacriti, which includes balancing daily batches with the accounting team, handling returned and disputed payments, supervising the Skip-A-Pay program and its robotic process automation, as well as contributing to the development of new payment solutions.

• Provide backup support to DPP for the daily operations of BillPay and new account funding channels (Clover and Plaid).

• Facilitate monthly meetings for Online Banking SMEs, providing training on the use, functionality, and troubleshooting of Zelle and BillPay products.

• Assist the Fraud Department by investigating disputes and fraud claims related to payments initiated by ACU.

• Recommend and impose restrictions on services for accounts identified as high risk.

• Monitor and track ACU's losses due to fraud, returns, and disputes.

⛳️ Requirements

• Three to five years of relevant experience in a similar capacity.

• An associate degree, completion of a specialized certification or licensing, or specialized training courses conducted by vendors, or job-specific skills gained through an apprenticeship program.

• Exceptional oral and written communication abilities.

• Capability to understand and apply rules and guidelines effectively in the role.

• Professional demeanor and the ability to maintain productivity with minimal supervision.

• Self-driven, keen to acquire new knowledge in a dynamic environment, and adaptable.

• Proficiency in using a personal computer, MS Word, Excel, and web-based applications.

• Keyboarding speed of 30 words per minute.

• Ability to sort alphabetically and numerically.

• Strong attention to detail along with solid organizational and communication skills.

• Capacity to swiftly and efficiently change tasks while managing multiple conflicting priorities.

• Ability to sit, stand, walk, see, hear, reach, utilize gross and fine motor coordination, and occasionally lift and carry incidental items.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with employer matching.

• Generous paid time off and holiday leave.

• Opportunities for professional development and career advancement.