Digital Implementation Specialist

This is a fully remote position, open to applicants in Philippines, +1 more country.

📋 Description

• Carry out technical implementation tasks that support the onboarding of new clients across the digital product suite of Go Local Interactive.

• Set up websites, analytics platforms, advertising accounts, call tracking, and other client technologies.

• Confirm client requirements and implementation specifics before the launch.

• Collaborate with internal stakeholders to address onboarding dependencies and technical challenges.

• Assist in client kickoff meetings, launch calls, and implementation discussions as necessary.

• Configure, manage, and update client technology platforms.

• Oversee user permissions, account access, and platform settings.

• Diagnose technical issues and work with internal subject matter experts to resolve them.

• Implement platform updates while ensuring precision and minimizing client disruption.

• Keep up-to-date knowledge of Go Local Interactive's advancing technology stack and product offerings.

• Conduct thorough quality assurance before product launches.

• Verify configurations, tracking, integrations, and client deliverables against set standards.

• Execute launch checklists and ensure production environments are verified post-deployment.

• Identify risks, inconsistencies, or defects before they affect clients.

• Assist with post-launch verification and issue resolution.

• Address internal and client support inquiries within defined service-level expectations.

• Organize work based on client impact, urgency, and departmental priorities.

• Document completed tasks and keep accurate records in internal systems.

• Appropriately escalate issues while retaining ownership until resolution.

• Provide a consistent and professional support experience during every client interaction.

• Spot opportunities to enhance workflows, documentation, automation, and operational efficiency.

• Contribute to improvements in processes that enhance scalability and the client experience.

• Maintain and refine internal documentation, knowledge bases, and standard operating procedures.

• Engage in testing, rollout, and adoption of new tools, technologies, and processes.

• Support departmental initiatives aimed at enhancing quality, consistency, and operational performance.

⛳️ Requirements

• Exceptional attention to detail with a dedication to delivering precise, high-quality work.

• Proven ability to learn and navigate various technology platforms.

• Strong written and verbal communication skills.

• Excellent organizational and time management skills.

• Capacity to prioritize multiple projects in a dynamic environment.

• Analytical mindset with a problem-solving approach and a willingness to investigate and resolve technical issues.

• Team-oriented collaborator comfortable working across different departments.

• Enthusiasm for continuous learning, process enhancement, and technology.

• Relevant experience in product operations or a related role, preferably in a tech-oriented environment.

• Strong communication and interpersonal skills to effectively manage stakeholder relationships.

• Availability to work from 8 AM to 5 PM Central.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and career advancement.

• Collaborative and innovative work environment.