Digital Experience & Innovation Strategist

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee and direct the strategy, design, and enhancement of employee experiences across the intranet, digital platforms, and innovative conversational interfaces.

• Conduct data analysis and utilize human-centered design, design thinking, service design, and employee feedback.

• Recognize opportunities and develop concepts for future states.

• Craft intuitive and engaging experiences that simplify complex employee requirements while fostering meaningful engagement and business outcomes.

• Create journey maps, experience frameworks, prototypes, and innovative solutions.

• Concentrate on the strategy for digital and conversational experiences.

• Design experiences and journeys through the lens of experience architecture.

• Generate concepts and rapid prototypes.

• Incorporate emerging technologies and AI-driven experiences.

• Enhance experiences and promote ongoing improvement.

• Plan and oversee project timelines.

⛳️ Requirements

• Experience in a large agency or major enterprise.

• Strong strategic thinking and writing capabilities.

• Background in internal communications.

• Proficient in PowerPoint.

• Familiarity with Figma.

• Practical, hands-on approach.

• Capability to create and manage timelines effectively.

• Detail-oriented mindset.

• Ability to work in designated U.S. locations based on business and operational needs.

🏝️ Benefits

• Competitive salaries and comprehensive benefits.

• Reasonable accommodations provided during the interview and hiring process for qualified applicants with disabilities.

• An inclusive culture that values diversity.