Digital Delivery and Operations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily package work orders and address out-of-stock scenarios in collaboration with Customer Service, the Senior Inventory Manager, and Sales Representatives.

• Collaborate with sales representatives on backorders and canceled orders, providing recommendations and implementing solutions such as releasing, canceling, or substituting pack-on-demand orders.

• Manage access code requests via the JIRA queue while balancing the workload between approvers and code generators.

• Troubleshoot digital product issues across Salesforce, CMS, Klopotek, and Hybris platforms.

• Document new workflows for digital products.

• Conduct pricing and eBook availability audits biannually and following annual price adjustments.

• Distribute agency eBooks and metadata to partners globally.

• Fulfill courseware requests from Akademos, CEI, Follett, and VitalSource.

• Coordinate physical package orders, address inventory challenges, manage digital access codes, set up courseware, and troubleshoot systems for the Operations team.

⛳️ Requirements

• An associate's or bachelor's degree in business, operations, information systems, or equivalent practical experience.

• 1–3 years of experience in operations, digital asset management, customer support operations, publishing, or logistics.

• Familiarity with multiple digital systems and platforms, including ticketing tools like JIRA, CRM tools such as Salesforce, or comparable databases and spreadsheets.

• Strong attention to detail when managing metadata, system codes, inventory records, and conducting catalog audits.

• Problem-solving skills for addressing digital access issues, backorders, and fulfillment challenges.

• Ability to manage shifting priorities across both physical and digital tasks.

• Clear and professional communication skills for engaging with internal teams and external vendor partners.

• Experience in managing data spreadsheets and performing meticulous catalog or metadata audits.

• Proficiency in advanced Excel or Google Sheets.

• Standard background check applies.

• Must be willing to travel 50% of the time.

• Availability to work overtime as necessary.

🏝️ Benefits

• Competitive salary and bonus plan.

• Health benefits including Medical, Dental, and Vision coverage.

• Contributions to your 401k retirement account through Fidelity.

• Generous paid time off, sick leave, discretionary days, and paid holidays.

• Employee Assistance Program.

• Education Assistance Program.

• 100% employer-paid life and AD&D insurance.