Digital Building Support Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver high-level technical support to the client's customers via multiple channels.

• Address escalated inquiries and critical issues effectively.

• Diagnose and troubleshoot intricate problems related to data ingestion, processing, and connectivity involving Building Automation Systems and smart building sensors.

• Investigate issues with platform functionality, data inconsistencies, and performance anomalies.

• Analyze complex data insights and enhance system configurations.

• Collaborate with Digital Building Engineers, Integration Engineers, and Software Development teams.

• Conduct root cause analysis to help mitigate recurring technical problems.

• Create technical knowledge-base articles, troubleshooting guides, and documentation on best practices.

• Enable remote diagnostics and assist with complex data connection setups and system enhancements.

• Provide constructive feedback to product and engineering teams to facilitate platform improvements.

• Stay updated on platform enhancements, new features, smart building technologies, data analytics, and advanced troubleshooting techniques.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Expertise in Building Automation Systems (BAS), complex HVAC systems, building controls, and smart building technologies.

• Advanced skills in diagnosing and resolving technical issues related to data connectivity, network protocols (e.g., BACnet IP/MSTP, Modbus, OPC UA, MQTT), and cloud-based SaaS platforms.

• Outstanding analytical and problem-solving abilities for intricate technical and data-related challenges.

• Capability to interpret and analyze complex technical documentation, schematics, and system architectures.

• Bachelor's degree in Engineering (Mechanical, Electrical, Computer), Computer Science, Information Technology, or a closely related technical discipline.

• A minimum of 2+ years of direct experience in technical support, field service, or a help desk role.

• Experience with building analytics platforms or enterprise-level SaaS solutions is highly preferred.

• Certification in specific BAS vendor certifications, ITIL Expert, CompTIA Network+, or relevant cloud platform support certifications is an advantage.

🏝️ Benefits

• Remote work setup.

• Shift schedule from 9 pm to 6 am PHT.