Diagnostics Technical Specialist

This is a fully remote position, open to applicants in Massachusetts, +1 more state.

📋 Description

• Deliver onsite assistance to veterinary clinics, laboratory research facilities, and veterinary educational institutions.

• Aid in the implementation, training, operation, application, and troubleshooting of veterinary diagnostics products.

• Oversee the business performance and customer satisfaction within designated territories.

• Enhance the utilization, adoption, and implementation timelines of diagnostic products.

• Identify, assess, qualify, monitor, and evaluate the pain points experienced by clinics.

• Facilitate, create, design, and execute clinic workflow processes.

• Address onsite technical support inquiries and resolve complex system issues.

• Offer both formal and informal product guidance, instruction, and training presentations.

• Complete post-sale product installation and validation, along with applications and operations training.

• Record daily activities and compile comprehensive customer-visit reports, including satisfaction metrics.

• Collaborate with the Area Business Manager and Diagnostic Solutions Consultant.

• Engage with top customer DVMs and practice managers to drive product-line adoption.

• Identify and report potential opportunities for additional analyzers and new customer leads through referrals.

• Participate in initial training sessions in Union City, California, and Parsippany, New Jersey, along with national and regional meetings requiring out-of-state travel.

⛳️ Requirements

• Minimum of one year of experience in a clinical environment.

• Basic computer proficiency, including Microsoft Office, Excel, and Adobe.

• Preference for basic knowledge of animal disease states.

• Familiarity with diagnostic products, instrumentation, and clinical processes.

• Analytical mindset with proven critical thinking abilities.

• Willingness and availability to travel up to 90% of the work week within the territory.

• Flexibility to meet customer visit requests.

• Associate’s degree required; Bachelor’s degree preferred or equivalent experience.

• Degree from a Veterinary Technology Program is preferred.

• Credentialed Veterinary Technician status is preferred.

• Proficiency in veterinary terminology and science.

• Strong presentation skills and capability to transport, set up, and demonstrate equipment.

• Exceptional organizational, prioritization, and time management skills.

• Ability to handle multiple tasks and work independently.

• Valid driver’s license, clean driving record, and auto insurance are necessary.

• Capacity to safely lift and move 60 lbs.

• Authorization to work in the US for Zoetis; sponsorship is at Zoetis' discretion.

🏝️ Benefits

• Short-term incentive compensation.

• Long-term incentives.

• Healthcare and insurance benefits starting on day one.

• 401K plan featuring a match and profit-sharing contribution from Zoetis.

• Four weeks of vacation.