DEX Operations Architect

This is a fully remote position, open to applicants in Germany.

📋 Description

• Review assigned accounts to identify workflows critical to customer operations.

• Collaborate with customer IT leadership to reengineer workflows, utilizing DEXOps as a core framework.

• Uncover integrated workflows that facilitate significant operational enhancements.

• Conduct discovery sessions to gain insights into customer processes, challenges, and dependencies.

• Develop workflow transformations that align with customer IT operations.

• Lead implementation and change management to promote adoption and operational enhancements.

• Obtain executive sponsorship and designated ownership for each workflow.

• Organize structured quarterly discussions with customer stakeholders to evaluate effectiveness.

• Prepare and conduct quarterly reviews with customer IT leadership.

• Create breakage inventories that outline technical and political downstream dependencies.

• Assess item impact based on business importance, detection time, and designated accountability.

• Identify unassigned dependencies and secure senior named owners.

• Monitor impact trends over time as a vital health indicator.

• Cultivate deep domain knowledge in IT operating models and enterprise platform practices.

• Track and relay quantitative workflow metrics and the effectiveness of automation.

• Work together with Product and Sales teams to align platform capabilities with workflows.

• Advise customers on the most suitable technical Nexthink solution to meet their objectives.

• Mentor and enhance the skills of internal and customer teams in enterprise operations best practices.

• Engage in account planning, Executive Business Reviews (EBRs), and strategic business assessments.

• Establish and nurture executive relationships with customer C-level and senior IT leadership.

⛳️ Requirements

• 5-8+ years of experience in IT operations, IT service management, IT strategy, or related enterprise IT leadership roles.

• Proven expertise in IT operating models, process redesign, and organizational change management.

• A history of leading cross-functional initiatives and obtaining buy-in from IT executives and business stakeholders.

• Proficiency in translating between technical IT terminology and business outcomes.

• Experience with IT service delivery transformation or enterprise software platforms.

• Strong problem-solving and systems thinking abilities; capacity to map complex dependencies and workflows.

• Excellent communication, presentation, and facilitation skills for conducting structured discovery and review sessions.

• Proven experience in operationalizing SaaS solutions to achieve measurable business benefits.

• Background in Professional Services, Solution Consulting, or Enterprise Architect roles is preferred.

• ITIL certification (Foundation or higher) or familiarity with equivalent IT governance frameworks is preferred.

• Experience in customer success, implementation, or post-sales engineering at a SaaS company is preferred.

• Experience in leading organizational change initiatives or IT transformation programs is preferred.

• An MBA, engineering degree, or advanced IT certifications are preferred.

• In-depth knowledge of IT operating models, service delivery models, and IT governance frameworks.

• Understanding of enterprise IT infrastructure and best practices in IT operations.

• Ability to analyze complex IT workflows and pinpoint optimization and automation opportunities.

• Skills in change management and stakeholder engagement to promote the adoption of new operating models.

• Capability to influence without authority and build consensus across competing priorities.

• Exceptional presentation and communication skills for C-suite and technical audiences.

• Expertise in facilitating structured discovery, design, and review sessions.

• Ability to simplify complex topics into clear, actionable narratives.

🏝️ Benefits

• Permanent contract and a competitive compensation package.

• Flexible working hours.

• Unlimited paid time off.

• 30 days of holiday leave.

• 3 company-sponsored volunteer days.

• 100% remote work with occasional travel to meet colleagues and customers.

• Complimentary access to professional training platforms.

• 16 weeks of fully paid leave for primary caregivers, extendable by an additional 8 months unpaid.

• 6 weeks of fully paid leave for secondary caregivers.

• 24/7 accident insurance coverage for incidents occurring at work or during personal time.

• Bonuses for successful hires referred after three months of continuous employment.