Development Data & Systems Analyst

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Take ownership of and oversee the Development team’s Salesforce ticketing system, which includes receiving, prioritizing, triaging, and addressing data, reporting, and system access requests in accordance with established SLAs.

• Offer technical support and guidance to frontline fundraisers and operations personnel.

• Create technical documentation, standard operating procedures (SOPs), and user manuals.

• Co-facilitate quarterly database training sessions and lead Salesforce onboarding training for new Development team members.

• Design, construct, and enforce Salesforce workflows for donor naming opportunities, physical and digital recognition, as well as benefit fulfillment.

• Develop custom tracking systems, reports, and dashboards for institutional gifts and grants.

• Perform quality assurance testing in the Salesforce sandbox for new features, bug fixes, integrations, and automation processes.

• Carry out data cleanup initiatives, quality-control queries, mass data uploads, and the merging of duplicate records.

• Identify manual data entry challenges and suggest automated solutions.

• Keep documentation of database configurations and data standards up to date.

• Provide cross-training on gift processing, lockbox, wire transfer, and batching procedures, as well as offer surge backup during fiscal year-end and peak fundraising periods.

⛳️ Requirements

• 1–2 years of practical experience in database management, data analytics, or systems administration, ideally within a non-profit development or advancement context.

• Expertise in Salesforce CRM within a non-profit setting; experience with Salesforce NPSP or Nonprofit Cloud is highly preferred.

• Capability to create complex custom reports, dashboards, and fields.

• Experience in managing a data request queue or ticketing help desk system.

• Proficiency in translating intricate technical concepts for non-technical frontline staff.

• Strong analytical, problem-solving, and quality assurance capabilities.

• Exceptional attention to detail concerning data accuracy and integrity.

• Familiarity with non-profit fundraising dynamics, including major gifts, principal donor recognition, multi-year pledge schedules, and grant tracking.

• Ability to handle competing priorities, collaborate effectively across cross-functional teams, and thrive in a fast-paced, high-growth organizational atmosphere.

• A strong commitment to the values and mission of the Foundation.

🏝️ Benefits

• Insurance

• Paid time off

• Retirement benefits