Developer Support Engineer

This is a fully remote position, open to applicants in Europe.

📋 Description

• Deliver advanced technical support for backend, integration, database, and configuration-related challenges in both cloud and self-hosted settings.

• Proactively investigate moderately complex issues that require database analysis, API debugging, scripting, and troubleshooting of environments.

• Collaborate with customers, Support Engineers, and Engineering teams to address technical problems.

• Engage in on-call rotations and provide escalation assistance for high-impact or complicated incidents.

• Diagnose issues related to self-hosted installations, upgrades, migrations, and performance.

• Examine logs, support bundles, database queries, API traffic, and system metrics to identify and resolve problems.

• Utilize development tools and environment inspection methods to debug application behavior.

• Identify, replicate, and document defects for the Engineering team.

• Create scripts or technical workarounds to help customers with intricate issues.

• Assist in troubleshooting integrations involving REST APIs and third-party applications.

• Contribute to internal documentation and foster knowledge sharing.

• Accept escalations from Technical Support Engineering roles and resolve them within the defined parameters.

• Work with Product and Engineering teams to pinpoint defects, formulate workarounds, and enhance documentation and knowledge quality.

⛳️ Requirements

• Effectively conveys intricate technical concepts both verbally and in writing to both technical and non-technical audiences.

• Excellent troubleshooting capabilities across application layers, encompassing code-level debugging, log analysis, database queries, API integrations, and environment diagnostics.

• Skilled in scripting and SQL.

• Strong grasp of distributed application architecture and system interdependencies across infrastructure, services, and integrations.

• Operates autonomously with general oversight while managing assigned technical workstreams.

• 3–6 years of experience supporting Java-based web applications.

• Proficient in navigating databases and crafting SQL queries (MySQL / MSSQL).

• Solid experience with the Linux command line for log analysis and system configuration.

• Background in troubleshooting firewalls, proxies, and networking issues.

• Familiarity with REST APIs.

• Experience in supporting SaaS applications or web-based applications.

• Knowledge of Kubernetes.

• Unrestricted right to work in your country of residence and eligibility to reside in qualifying countries.

🏝️ Benefits

• A virtual-first and culturally diverse work environment across 8 countries.

• Ambitious and enjoyable work with opportunities to make significant, company-defining contributions.

• Strong focus on learning and development at all levels, including a subscription to LinkedIn Learning.