Developer Success Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify and resolve technical challenges within customer Prefect and Dagster environments.

• Take ownership of customer issues until resolution, serving as the primary point of contact during escalations.

• Address issues related to installations, integrations, deployments, cloud environments, containers, and Kubernetes.

• Determine root causes and provide diagnoses based on evidence.

• Develop documentation, debugging tools, and resources to reduce the frequency of support requests.

• Communicate clearly about the scope of support and guide customers on the next steps.

• Offer regular updates to customers and ensure closure on escalated matters.

• Report reproducible product issues and highlight recurring failure trends to Engineering and Product teams.

• Manage the support queue independently and handle moderate-complexity issues from start to finish.

• Engage in a shared on-call rotation and maintain coverage from 9am to 5pm Pacific Time.

• Contribute code and provide consultative support as agent tooling takes over routine tasks.

⛳️ Requirements

• Proficient in Python, capable of reading and debugging code written by others.

• Practical experience in running workloads on at least one major cloud platform and managing containers or Kubernetes.

• Familiarity with a workflow orchestrator (e.g., Prefect, Dagster, Airflow, or similar).

• A strong interest in the data engineering field.

• Proven experience in technical, customer-facing roles such as support, solutions engineering, or developer relations.

• Ability to communicate effectively in writing, especially to explain technical root causes to senior engineers and gain their trust.

• Direct experience with Prefect or Dagster is a plus.

• History of contributing to open-source projects is a plus.

• Familiarity with SQL and data warehousing concepts is a plus.

• Experience in developing support tools or automation is a plus.

• Must be authorized to work in the United States.

• Must indicate whether visa sponsorship is required.

🏝️ Benefits

• A remote-first team with a flexible culture.

• Equity stock options available.

• 401(k) plan with a 5% company match (immediate vesting!).

• Unlimited paid time off (PTO).

• Comprehensive medical, dental, and vision insurance.

• Generous parental leave policy.

• Life insurance and disability benefits offered.

• Monthly remote work stipend of $800.