Designer – Researcher

This is a fully remote position, open to applicants in Alabama, +30 more states.

📋 Description

• Prioritize, organize, and deliver design and research initiatives at the roadmap level for various projects.

• Utilize human-centered design principles to address challenges by concentrating on user needs.

• Conduct both quantitative and qualitative user research initiatives and disseminate findings to internal and external partners.

• Work collaboratively with cross-functional teams to create discovery artifacts, diagrams, user flows, high-fidelity prototypes, and design systems.

• Partner with multidisciplinary Nava product teams and government personnel to translate complex requirements into straightforward, accessible digital experiences.

• Engage with government contractors and civil servants across intricate stakeholder ecosystems.

• Lead design and research initiatives for government programs that impact millions of Americans, from concept development to implementation.

⛳️ Requirements

• Experience in designing claims, eligibility, or benefits administration systems for state government programs such as PFML, Medicaid, unemployment insurance, or other public assistance services.

• A minimum of five years of professional experience as a designer in product teams within a formal working environment.

• Proven experience in mapping and driving systemic improvements within complex service landscapes.

• Demonstrated ability in designing, testing, and implementing digital services.

• Familiarity with web and responsive user interface best practices in design.

• Legal authorization to work in the United States.

• Capability to fulfill other requirements for government contracts for which candidates may be hired.

• Work authorization that does not necessitate visa sponsorship, now or in the future.

• May be subject to a government background check or security clearance, depending on the contract.

• A relentlessly curious mindset with a quick aptitude for acquiring new knowledge.

• Strong systems-thinking abilities and dedication to user advocacy.

• Resourceful, dependable, organized, and detail-oriented.

• Strategic thinking regarding trade-offs and considerations of short-term versus long-term benefits in complex ecosystems.

• Capacity to foster robust collaborative relationships with internal teams and external partners.

• An adaptive, empathetic, and positive outlook.

• Exceptional communication skills.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Disability, life, and accidental death insurance offered at no cost.

• Paid vacation, holidays including Juneteenth, and floating holidays.

• 12 paid federal holidays each year in addition to regular PTO.

• Performance-based annual bonus when Nava achieves its objectives.

• Paid parental leave.

• Weekly meal deliveries to your home during parental leave.

• Wellness program providing physical, mental, and emotional health resources and support tools.

• Virtual doctor visits with no copay, subject to provider availability.

• Extended unpaid sabbatical leave after continuous service.

• 401(k) matching contributions of 4% of salary.

• Flexible, remote-first work environment.

• Company-provided laptop and home office setup assistance through Staples.

• Monthly reimbursements for eligible home office utility expenses.

• Access to internal training programs and professional development resources.

• LinkedIn Learning access along with an annual budget for courses, tuition, and certifications.

• Referral bonuses.

• Pre-tax commuter programs when applicable.

• A collaborative and remote-friendly team atmosphere.