Deployment Strategist, Public Sector

This is a fully remote position, open to applicants in Hawaii.

📋 Description

• Lead the strategic analysis and design of Salesforce solutions for the Department of Defense, Intelligence Community, aerospace, and allied defense clients.

• Transform intricate business challenges into solution architectures and strategic deployment strategies.

• Provide thorough oversight of Salesforce solution deployments and their integration with customer infrastructure.

• Track project progress, identify obstacles, and guide optimization for reliability, scalability, and security.

• Establish and govern agent behavior guidelines.

• Act as the primary point of contact for Salesforce deployments.

• Cultivate and maintain relationships with senior government officials and customer stakeholders.

• Comprehend customer operational challenges and strategic objectives, and deliver value-oriented proposals.

• Aid governments in enhancing response times, personnel utilization, logistics, and asset management.

• Design and facilitate agent design and jobs-to-be-done workshops.

• Integrate with client teams in both classified and unclassified environments.

• Offer technical and strategic direction to client teams.

• Implement conversation design principles to develop intuitive conversational AI experiences.

• Evaluate organizational readiness for AI adoption and oversee process transformation and reengineering.

• Relay customer feedback to internal product and engineering teams.

• Lead discussions on AI strategy and roadmaps.

• Promote responsible AI practices, including risk mitigation, bias and toxicity testing, and establishing guardrails.

⛳️ Requirements

• Over 5 years of experience in strategic solutioning and oversight of cloud-based technology implementations.

• Demonstrated history of leading successful, impactful enterprise-level projects.

• Familiarity with the Salesforce platform and ecosystem.

• Experience in leading and managing deployments of AI/LLM technologies, including end-to-end engagement management.

• Capability to tackle open-ended problems in unstructured and ambiguous environments.

• Entrepreneurial mindset with a focus on rapid delivery and measurable customer impact.

• Exceptional written and verbal communication and collaboration skills.

• Ability to articulate complex strategic and technical concepts to non-technical stakeholders and C-suite executives.

• Experience managing executive customer relationships in a strategic advisory or consulting capacity.

• AI consulting experience in conversation design, responsible AI practices, and prompt engineering.

• Experience working in or near secure environments.

• Willingness to travel 25-50% of the time to customer locations.

• Must be a U.S. citizen (either U.S. born or naturalized) residing on U.S. soil.

• Must not hold dual citizenship.

• Ability to meet customer and government screening criteria.

• Eligibility for a U.S. security clearance.

• Preferred: experience supporting U.S. Department of Defense, Intelligence Community, or Federal Civilian agencies.

• Preferred: defense/aerospace, military, or logistics experience.

• Preferred: familiarity with IL5/IL6/CNSS #1253 requirements or classified environments.

• Preferred: experience with Salesforce Data Cloud and/or Agentforce.

• Preferred: conversational AI solutions in regulated or highly sensitive industries.

• Preferred: Salesforce platform certifications.

• Preferred: knowledge of Salesforce CRM Service, Sales, and Marketing Clouds.

• Preferred: AI/ML knowledge beyond LLMs, including natural language processing.

• Must complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

🏝️ Benefits

• Time off programs.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Mental health support.

• Paid parental leave.

• Life insurance.

• Disability insurance.

• 401(k).

• Employee stock purchasing program.

• Incentive compensation and equity may be available for certain roles.

• Reasonable accommodation during the application or recruitment process.