Deployment Strategist

This is a fully remote position, open to applicants in California.

📋 Description

• Take full ownership of strategic enterprise deployments from initial planning through to production go-live and ensuring customer self-sufficiency.

• Establish defined workflows, fixed timelines, engagement exit criteria, scope, capacity, and approvals for Statements of Work (SOW).

• Collaborate with Sales on expansion efforts while managing committed scope, timelines, and capacity.

• Develop and maintain engagement plans that include milestones, workstreams, responsible parties, dependencies, and a weekly status review cadence.

• Oversee customer-related dependencies such as data access, security and IT evaluations, environment setup, and stakeholder availability.

• Handle risks, issues, escalations, delivery quality, acceptance criteria, evaluations, testing, validation, production readiness, go-live, and hypercare activities.

• Guide customer enablement through comprehensive training, documentation, and change management processes.

• Monitor effort, budget, and capacity, while flagging any potential timeline or cost-related risks.

• Provide leadership, prioritization, and technical guidance to Forward Deployed Engineers and Customer Solutions Engineers.

• Lead executive communications with customer sponsors.

• Assist with post-go-live technical outcomes, customer adoption, and the scoping of subsequent workflows.

• Conduct post-engagement reviews and incorporate field learning into product and platform priorities.

• Create reusable delivery patterns, templates, integration components, and reference architectures.

• Work alongside the account’s Executive Advisor to incorporate domain expertise into scoping and validate outputs.

⛳️ Requirements

• Minimum of 5 years of experience managing complex enterprise technical deployments from start to finish.

• Background as a forward deployed engineer, technical program manager, solutions architect, or delivery lead in a technical consultancy or enterprise software firm.

• Proven experience in executing multi-workstream enterprise deployments to ensure on-time go-live, managing critical-path customer dependencies.

• Technical proficiency in cloud architecture, APIs, data pipelines, and integration patterns.

• An engineering or technical background is essential.

• Ability to maintain scope discipline with senior stakeholders.

• Excellent written communication skills and attention to document quality.

• Demonstrated executive presence with VP- and C-level customer sponsors.

• Comfortable navigating ambiguity.

• Willingness to travel as required for client implementation activities.

• Preferred: experience with on-premise, VPC, or air-gapped deployments in regulated sectors.

• Preferred: understanding of GxP, HIPAA, SOC 2, or comparable compliance and validation frameworks.

• Preferred: experience at a company utilizing a forward deployed engineering model.

• Preferred: practical experience with AI/ML workflows, model deployment, or agent orchestration.

• Preferred: history of transforming one-off engagements into repeatable delivery processes.

🏝️ Benefits

• Competitive salary based on geographic location and experience level.

• Comprehensive health benefits, including medical, dental, and mental health coverage.

• Fully remote position.

• Collaboration primarily within U.S. time zones.

• An inclusive team dedicated to embracing diverse perspectives.