Deployment Architect – Email & SMS / Messaging

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the complete deployment and migration process for enterprise Email/SMS clients, from technical discovery to production launch.

• Facilitate technical discovery and implementation workshops, converting client needs into scalable messaging frameworks.

• Evaluate current ESP and messaging systems and create migration strategies.

• Manage configuration, integration, testing, validation, cutover, and launch readiness among technical and business stakeholders.

• Oversee SMS provisioning and implementation, which includes sender setup and registration, consent and preference workflows, as well as carrier, regulatory, and provisioning requirements.

• Collaborate with Deliverability Specialists on sender authentication, domain and IP strategies, warm-up procedures, reputation management, and deliverability preparedness.

• Serve as a reliable technical advisor, identifying architectural choices, risks, and obstacles.

• Work alongside Product and Engineering teams to tackle implementation hurdles and relay customer insights and product deficiencies.

• Develop repeatable frameworks, documentation, tools, and best practices for scalable enterprise implementations.

⛳️ Requirements

• 5–10 years of experience in technical implementation, solutions architecture, professional services, or a comparable customer-facing technical position.

• Proven experience in implementing or migrating enterprise email, SMS, marketing automation, or customer engagement platforms.

• Solid technical background in APIs, webhooks, data integrations, authentication, and enterprise architecture.

• Comprehensive understanding of messaging architecture, including sending domains and IPs, subscriber data management, consent and preference handling, and the distinction between transactional and marketing messaging.

• Experience in SMS provisioning and implementation, covering 10DLC, toll-free or short code registration, consent management, and carrier specifications.

• Demonstrated ability to lead complex enterprise implementations across various technical teams, business stakeholders, and dependencies.

• Strong skills in technical project management, communication, and facilitation, with the capability to drive multiple implementations and influence technical decision-making.

• Experience in developing implementation processes and frameworks that scale with product and organizational growth.

• Familiarity with platforms such as Adobe Campaign, MoEngage, Marketo, Eloqua, Attentive, Salesforce Marketing Cloud, Braze, Iterable, Responsys, SendGrid, Twilio, or similar is a significant advantage.

• Bachelor's degree or equivalent practical experience.

• Eligibility to work in the U.S. will be verified post-hire through E-Verify.

🏝️ Benefits

• Meaningful equity compensation.

• Remote-first policy.

• Location-independent salary.