Department Supervisor, Agent Licensing

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the daily operations of agent licensing, encompassing staff assignments, workload allocation, performance oversight, and compliance with departmental policies and procedures.

• Lead and nurture department personnel through training, coaching, performance evaluations, hiring recommendations, and necessary disciplinary actions.

• Oversee transactions related to agent appointments and licensing, including new appointments, terminations, transfers, promotions, demotions, and reinstatements across various insurance subsidiaries.

• Monitor automation systems for appointments and address any processing challenges.

• Collaborate with IT and technical support teams to guarantee accurate and timely processing of transactions.

• Supervise department reporting, data processing, and quality assurance tasks.

• Act as a contact point for escalated issues and implement resolutions in collaboration with stakeholders.

• Assist in system enhancements and automation efforts through programming requests, user acceptance testing, implementation, and staff training.

• Conduct process evaluations and audits to uncover discrepancies, implement corrections, and enhance productivity and efficiency.

• Create and update departmental procedures, training materials, and documentation.

• Liaise with Sales, Executives, Recruiters, Directors, Agency Owners, General Agents, and state insurance departments regarding licensing and appointment issues.

• Prepare operational reports, share departmental updates, and work together with management and other departments.

⛳️ Requirements

• A high school diploma or an equivalent qualification.

• Prior supervisory experience, including leading teams, delegating tasks, managing workloads, and enhancing team performance.

• Experience in the insurance industry, ideally in agent licensing.

• Strong organizational and time management abilities.

• Exceptional attention to detail and capacity to meet production deadlines.

• Strong analytical, problem-solving, and decision-making skills.

• Proficiency in Microsoft Excel, including advanced spreadsheets, PivotTables, mail merges, and database queries.

• Familiarity with Microsoft Word, Outlook, Access, SharePoint, PowerPoint, or similar applications.

• Strong written and verbal communication skills, with a focus on grammar and spelling accuracy.

🏝️ Benefits

• Competitive compensation tailored to recognize your expertise and contributions.

• Comprehensive health, dental, and vision insurance packages.

• Extensive life insurance coverage.

• Retirement options, including a pension plan.

• Paid holidays and time off.

• Parental leave.

• Subsidized all-in-one subscriptions that promote fitness, mindfulness, nutrition, and sleep.

• Company-sponsored counseling for mental health, stress management, and work-life balance.

• Eligibility for continued education reimbursement.

• Company-funded FLMI and ICA courses.

• Discounted tickets for Texas Rangers games.