Dental Virtual Assistant – Insurance Verification, Scheduling

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Conduct independent verification of dental insurance eligibility, active coverage, benefits, limitations, exclusions, and patient financial responsibilities.

• Engage with insurance companies or utilize payer portals to clarify coverage and resolve any discrepancies.

• Record verified insurance information within the practice management system.

• Identify and follow up on any missing or inconsistent insurance details.

• Review patient charts prior to appointments to ensure all records are complete.

• Update and organize patient records, flagging any issues for clinical or office staff.

• Schedule appointments strategically according to surgical workflows, scheduling guidelines, and standard operating procedures (SOPs).

• Oversee scheduling for new patients, hygiene appointments, follow-ups, and manage scheduling overflow.

• Collaborate with the treatment planner and patient coordinator to coordinate adjustments.

• Communicate professionally with patients, prioritizing text messaging while utilizing phone calls as necessary.

• Maintain scheduling documentation and provide updates on tasks.

• Participate in Zoom or Google Meet training sessions as required.

• Assist with additional dental administrative responsibilities.

⛳️ Requirements

• Demonstrated experience in independently verifying dental insurance eligibility, coverage, benefits, and patient financial responsibilities.

• Extensive background in scheduling dental appointments, managing different appointment types, coordinating patients, and adhering to scheduling guidelines.

• Understanding of surgical dental workflows and procedure-based scheduling.

• Proficiency with Oryx, Dentrix, Eaglesoft, or similar dental practice management systems.

• Preferably, experience in reviewing dental charts.

• Experience in communicating with dental patients via phone, text, or other communication channels.

• Prior experience in supporting dental practice operations and the ability to work independently with minimal supervision.

• Must possess clear and professional spoken and written English skills.

• Relevant work experience is a requirement.

• An NBI Clearance and/or Local Police Clearance must be provided prior to onboarding.

• Attendance at video meetings with the camera on is required when necessary.

• A reliable laptop or desktop computer is necessary.

• A stable high-speed internet connection with a minimum of 25 Mbps is required.

• A noise-canceling headset is necessary.

• A working webcam is required.

• A quiet and professional work environment is essential.

🏝️ Benefits

• Access to a dedicated HR & Contractor Support Team.

• Optional Premium VPN Access.

• HIPAA & Cybersecurity Training along with Certification provided.

• Top 1% VA Performance Training.

• Client-approved U.S. holidays.

• Client-approved paid or unpaid time off.

• Access to various tools and resources.

• Optional performance-based incentives.

• Additional contractor perks and client-approved allowances.