Dental Scheduling Virtual Assistant

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Take charge of the daily outreach process for unaddressed treatment plans and overdue re-care patients from the report to the scheduled appointment.

• Extract and manage outstanding treatment and re-care reports from the practice management system each working day.

• Achieve an initial target of 40-60 high-quality outbound call attempts daily while ensuring a warm, patient-centered experience.

• Consistently follow up with patients who do not secure an appointment on the first attempt.

• Accurately schedule outstanding treatment and re-care appointments based on practice availability and patient requirements.

• Utilize the practice's internet-based phone system to ensure outbound calls appear as though they originate from the dental office.

• Maintain a comprehensive daily activity report detailing patients contacted, re-care appointments made, and outstanding treatment plans scheduled.

• Organize outreach lists and make progress and results transparent to the practice owner.

• Engage in regular update meetings with the practice owner and two front-office coordinators.

• Represent the pediatric practice through friendly, professional, and family-oriented communication.

⛳️ Requirements

• Demonstrated experience in a dental office scheduling outstanding treatment plans and re-care or recall appointments from practice management reports.

• Proven ability to convert outbound patient follow-ups into booked appointments.

• Confidence in making 40-60 quality outbound call attempts daily and following up with patients consistently until a clear outcome is reached.

• Availability to work full-time from Monday to Friday, 8:00 AM-5:00 PM Central Time.

• Ability to start as soon as possible.

• Comfort with learning and working independently in cloud-based dental practice management software and internet phone systems.

• Reliable home-office setup with backup internet and power.

• Willingness to participate in HireHawk's standard activity monitoring during working hours.

• Experience with Curve Dental Software is preferable.

• Familiarity with another dental practice management platform is a plus if Curve Dental has not been used.

🏝️ Benefits

• Fully remote work environment.

• Structured onboarding process.

• Clear expectations set from the outset.

• Culture focused on outcomes.

• Reliable home-office setup with backup internet and power.

• Standard activity monitoring during working hours.