Delivery & Sales Executive – Digital Customer Experience

This is a fully remote position, open to applicants in Australia.

📋 Description

• Drive the development of the DCX sales pipeline and enhance revenue growth within strategic accounts.

• Foster new business acquisition, account mining, and opportunities for cross-selling.

• Facilitate client workshops, discovery sessions, solution positioning, and executive presentations.

• Collaborate with Account Executives and Industry Leaders on digital transformation initiatives.

• Oversee RFP, RFI, and proposal responses, as well as commercial negotiations and deal closures.

• Build and nurture relationships with C-level stakeholders.

• Create and implement strategies for account growth.

• Manage the end-to-end delivery of significant digital customer experience transformation programs.

• Lead implementations across Adobe Experience Cloud, Salesforce, Microsoft Dynamics 365, Sitecore, Pega, Commerce, CDP, CMS, Marketing Automation, and AI-driven CX projects.

• Ensure effective program execution, governance, quality assurance, and client satisfaction.

• Oversee delivery health, risks, dependencies, budgets, and operational KPIs.

• Lead multi-vendor and globally distributed delivery teams across Australia and offshore sites.

• Promote delivery excellence through Agile, DevSecOps, Modern Engineering, and Automation methodologies.

• Act as a strategic advisor to client executives.

• Lead Executive Governance, Steering Committees, QBRs, and business reviews.

• Align technology investments with business outcomes and customer experience goals.

• Manage escalations, stakeholder expectations, and commitments to delivery.

• Facilitate measurable business value realization through DCX initiatives.

• Own the portfolio's P&L, encompassing revenue, margin, forecasting, utilization, and profitability.

• Drive commercial governance for contracts, SOWs, renewals, and change requests.

• Identify opportunities for productivity enhancements and delivery optimization.

• Monitor portfolio performance against financial and operational objectives.

• Assist in investment planning and business case formulation.

• Lead customer experience transformation efforts and define CX roadmaps.

• Promote AI-enabled customer engagement and personalization strategies.

• Foster innovation-led consulting and delivery-driven sales opportunities.

• Collaborate with global capability teams.

• Build and lead teams in consulting, architecture, delivery, and engineering.

• Drive workforce planning, succession planning, capability enhancement, and leadership development.

• Mentor Delivery Managers, Engagement Managers, Architects, and Consultants.

• Encourage innovation, collaboration, diversity, and continuous learning.

• Develop DCX capabilities that align with market demand and strategic growth priorities.

⛳️ Requirements

• Must be located in Sydney, Melbourne, or Brisbane.

• Full Australian work rights are required.

• A Bachelor's or Master's degree in Engineering, Technology, Business, or a related field.

• Over 20 years of experience in Digital Transformation, Consulting, Delivery, and Business Development.

• Proven success in managing large digital transformation projects and strategic client portfolios.

• Demonstrated achievements in sales, account growth, and revenue management.

• In-depth knowledge of Digital Customer Experience technologies and ecosystems.

• Strong capabilities in commercial, financial, and stakeholder management.

• Experience in managing distributed and multidisciplinary teams.

• Familiarity with Adobe Experience Cloud.

• Knowledge of the Salesforce Ecosystem.

• Experience with Microsoft Dynamics 365 Customer Engagement.

• Proficiency in Pega Customer Engagement Solutions.

• Experience with Digital Commerce Platforms.

• Familiarity with Customer Data Platforms (CDP).

• Experience with AI/GenAI for Customer Experience.

• Knowledge of MarTech and Customer Journey Platforms.

• Familiarity with Agile Delivery and Product Operating Models.

• Expertise in the Financial Services domain.

• Experience working in a global, matrix, onshore, and offshore delivery model.

🏝️ Benefits

• Flexible work arrangements, including remote work options and adaptable hours.

• Opportunities for career growth and diverse professional development.

• Access to certifications in technologies such as AWS and Microsoft Azure.

• A safe and inclusive work environment.

• Staff-led community groups.

• Support for disability access needs or adjustments to the hiring process.