Delivery Operations Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the intake, prioritization, scheduling, and distribution of tasks across various campaign and project categories.

• Assess team capacity and workload to ensure optimal resource utilization and adherence to deadlines.

• Maintain transparency regarding project timelines, dependencies, risks, and delivery status throughout the portfolio.

• Proactively identify obstacles, delivery issues, and resource limitations, escalating problems as necessary.

• Monitor campaign performance against established KPIs and assist in contingency planning when projects do not meet expectations.

• Enhance and refine traffic management processes, reporting, forecasting, and resource planning methods.

• Collaborate with cross-functional stakeholders to guarantee seamless project execution and operational excellence.

• Provide leadership with clear insights into team capacity, project priorities, and delivery risks.

• Report directly to the Senior Director, Delivery.

• Collaborate with Delivery, Marketing, Advertising Operations, project managers, and external partners.

⛳️ Requirements

• Background in a Traffic Manager, Resource Manager, Project Coordinator, or Workflow Management position.

• Demonstrated capability to manage workloads, resources, and competing priorities across multiple simultaneous projects.

• Strong organizational, planning, and prioritization skills, along with exceptional attention to detail.

• Experience in tracking project progress, identifying risks, and guiding issues to resolution.

• Excellent communication and stakeholder management abilities, with confidence in engaging senior leadership.

• Familiarity with project, traffic, or resource management tools such as Asana, Workfront, Monday.com, or comparable platforms.

• Experience in an agency, publishing, media, or marketing services setting is preferred.

• Knowledge of advertising operations, events, society partnerships, scientific content, or medical education delivery is preferred.

• Experience in designing or enhancing traffic management, intake, resource planning, or workflow processes is preferred.

• Understanding of campaign performance metrics and operational contingency planning is preferred.

• Experience aiding teams in process improvement and workflow optimization initiatives is preferred.

• A resume/CV must be attached when applying.

🏝️ Benefits

• Meeting-free Friday afternoons dedicated to focused work and professional development.

• Opportunities for professional growth and development.

• Ongoing learning and internal mobility.

• Comprehensive benefits package.

• Equal opportunity employer.

• Reasonable accommodation for applicants and employees with disabilities.