Delivery Operations Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage the operational workflow for new customer briefs submitted by GTM to Deal Desk.

• Ensure all necessary information is collected and properly routed for approval.

• Facilitate the transition from commercial approval to the Engineering Program Manager for team assignment in delivery.

• Monitor opportunities through pre-delivery phases, pinpointing actions, obstacles, and information gaps.

• Ensure seamless, timely transitions between GTM, Deal Desk, and EPM.

• Maintain precise data in Salesforce and Mission Control, covering customer, opportunity, commercial, and delivery specifics.

• Set standards for data entry, documentation, and operational best practices.

• Create and uphold reports on Deal Desk volume, pipeline progression, approvals, delivery assignments, and operational metrics.

• Analyze process trends, identify bottlenecks and gaps, and propose efficiency enhancements.

• Develop and sustain process documentation, workflows, and operational playbooks.

• Assist in establishing clear ownership, SLAs, and operational standards within the workflow.

• Identify, design, implement, test, monitor, and continually enhance automation throughout the GTM-to-Delivery workflow.

⛳️ Requirements

• 2–4 years of experience in business analysis, operations, revenue operations, sales operations, project coordination, or similar fields.

• Familiarity with CRM systems and business operations platforms.

• Strong analytical and organizational abilities with an exceptional eye for detail.

• Capable of collaborating across multiple teams and managing processes involving various stakeholders.

• Proficient in building automations and utilizing multiple AI tools.

• Ability to recognize inconsistencies, explore root causes, and drive resolutions to issues.

• Excellent written and verbal communication skills.

• Skillful in transforming vague ideas into actionable steps and systematizing work.

• Experience with data reporting, dashboards, or business intelligence tools is advantageous.

• Must be authorized to work in the country of residence; sponsorship requirements may apply.

🏝️ Benefits

• A weekly lunch stipend of $75/£75 or the equivalent in your local currency.

• Comprehensive health and dental coverage, including a separate budget for mental health services.

• RRSP matching, 401K, and Pension Scheme.

• 100% parental leave top-up for up to 6 months for either parent.

• Annual enrichment benefits including arts & culture, fitness/wellness, quality time, and workspace improvement credits.

• Education & learning stipend available for conferences, courses, and coaching.

• 6 weeks of paid vacation (30 working days).

• Budget for travel to other offices if working remotely, plus an annual company offsite.

• Co-working benefit for employees not located near an office.

• $500 home office stipend.

• Daily lunch program, snacks, and regular community and social events for office-based employees.

• Equity options available.