Delivery Centre Capability, Talent & Innovation Lead

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Assist in the strategic growth and sustainable advancement of the South African Delivery Centre, ensuring alignment with both regional and global delivery objectives.

• Convert business growth strategies and delivery pipeline expectations into requirements for workforce, capability, and capacity, alongside a roadmap for scaling.

• Assess current and future skills requirements and collaborate with the Talent Manager to establish role profiles and job descriptions.

• Develop experienced and specialist capabilities that mentor junior staff and foster a commercially sustainable delivery model.

• Enhance resource flexibility, cross-project utilization, and engagement in international projects.

• Continuously cultivate and refine the talent pipeline for the Delivery Centre.

• Collaborate with Talent/HR and the Lift Programme on initiatives for graduates, early-career talent, internships, and university partnerships.

• Create pathways from onboarding and foundational learning through supervised project exposure to independently deployable delivery roles.

• Aid in attracting and developing experienced professionals and specialists through sustainable mentoring frameworks.

• Work together on South African employment, skills development, and transformation objectives, including B-BBEE where applicable.

• Maintain the capability framework and development roadmap, addressing employee skills, proficiency levels, and capability gaps.

• Develop structured onboarding processes and assess capability progression and readiness for deployment.

• Collaborate with Delivery and Product teams to identify training, certification, and development needs.

• Create opportunities for employees to upskill and cross-skill across various products and technologies.

• Build multi-skilled teams while enhancing internal mobility and deployment flexibility.

• Coordinate the innovation and AI adoption roadmap for the Delivery Centre.

• Identify and prioritize opportunities for AI, automation, and emerging technologies to enhance delivery productivity, quality, efficiency, and scalability.

• Unite Delivery, Product, Technology, and AI specialists to transform opportunities into actionable initiatives and monitor outcomes.

• Standardize delivery processes through reusable assets, automation, and AI-assisted workflows.

• Evaluate benefits such as delivery effort, turnaround time, quality, and productivity, focusing on adoption and value rather than solely developing AI solutions.

• Manage strategic educational and skills-development partnerships.

• Monitor and report on capability development, talent pipeline, and innovation outcomes.

• Operate within accountability boundaries where Delivery leadership oversees strategy and resources, Talent/HR manages recruitment and employment processes, and Product/Technology oversees technical solutions and platforms.

• Engage with Delivery leadership, Project Management, the Lift programme, Talent/HR, Product, Technology, AI teams, Finance, educational institutions, and industry communities.

⛳️ Requirements

• Relevant experience in a technology, consulting, banking technology, software, professional services, or delivery environment.

• Proven experience in establishing, scaling, or supporting delivery teams, capability functions, or professional services operations.

• Familiarity with strategic workforce planning, capability development, or talent pipeline management.

• Experience in graduate programs, early-career development, or professional development initiatives.

• Background in organizational learning, onboarding, and structured skills development.

• Experience in technology, consulting, or delivery program management.

• Proven track record in managing cross-functional initiatives and coordinating stakeholders.

• Familiarity with university, educational, or industry partnerships.

• Experience in innovation, digital transformation, AI adoption, or process automation initiatives.

• Proven capability in developing operating models, frameworks, or scalable organizational processes.

• Experience working in geographically distributed teams and international delivery environments.

• Experience in enterprise software, financial services technology, banking transformation, or related consulting environments is a plus.

🏝️ Benefits

• A collaborative culture with intelligent colleagues in a rapidly growing organization.

• The chance to influence the future of the financial services sector.

• Flexibility to engage in various projects, markets, and areas of expertise as you advance your career.

• A dynamic environment with an experienced team, a strong brand, and a well-established customer base.

• Opportunities to work on complex core banking implementations and transformation projects.

• A competitive compensation package that reflects your expertise and skills.

• An Employment Equity Plan with a commitment to transformation and diversity.