Debit Card Dispute Specialist

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Conduct investigations and resolve disputes related to debit cards and Zelle transactions.

• Research and monitor cases to ensure compliance with Regulation E.

• Review reports pertaining to chargeback statuses.

• Investigate unposted items for cardholders and prepare checks as necessary.

• Adhere to Regulation E, MasterCard rules, network regulations, and internal policies and procedures.

• Process Zelle dispute claims in accordance with policies, procedures, and regulatory standards.

• Generate MasterCard Billing Reports (MCB).

• Compile end-of-month status reports.

• Monitor alerts related to Account Data Compromise.

• Reissue warm cards due to alerts concerning Account Data Compromise.

• Carry out general research tasks associated with debit card operations.

• Complete additional assignments and projects as directed by management.

⛳️ Requirements

• A high school diploma or equivalent is required.

• At least one year of experience in banking or a related field is required.

• Previous experience in debit/credit card operations and balancing/account reconciliation is preferred.

• Strong professional communication skills with both internal and external stakeholders.

• Capability to customize messages effectively based on the audience and context.

• Proficient written communication skills, including emails, letters, and use of electronic platforms.

• Adherence to professional standards in spelling and grammar.

• Maintain a professional demeanor, appearance, and presence.

• Outstanding interpersonal skills and a constructive, solutions-oriented mindset.

• Sound professional judgment with the ability to balance the needs of the organization and customers.

• Proficient in Microsoft 365 products and applications.

• Willingness to learn new systems and applications, adapting to system upgrades as needed.

• Occasional travel to other First American Bank locations, bank functions, and training facilities may be necessary.

• Availability from Monday to Friday, 8:00 a.m. to 5:00 p.m.; additional hours may be required.

• Punctuality is essential.

• First American Bank does not sponsor applicants for work visas.

🏝️ Benefits

• Opportunities for career growth and advancement.

• Access to development opportunities and special programs.

• Competitive starting salary.

• Comprehensive benefits package for full-time employees.

• Occasional travel to bank functions and training facilities.