Debit Card Dispute Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Investigate and resolve disputes related to debit cards.

• Conduct research and monitor cases to ensure compliance with Regulation E.

• Review reports regarding the status of chargebacks.

• Investigate unposted items for cardholders and prepare checks as necessary.

• Adhere to Regulation E, MasterCard regulations, network guidelines, and internal policies and procedures.

• Process dispute claims related to Zelle in accordance with policies, procedures, and regulatory standards.

• Generate MasterCard Billing Reports (MCB).

• Compile end-of-month status reports.

• Monitor alerts related to Account Data Compromise.

• Reissue warm cards due to alerts regarding Account Data Compromise.

• Conduct general research pertaining to debit card operations.

• Complete additional tasks and projects as assigned by management.

⛳️ Requirements

• A high school diploma or equivalent is required.

• At least one year of experience in banking or a related field is necessary.

• Previous experience in debit/credit card operations and account balancing/reconciliation is preferred.

• Strong professional communication skills with both internal and external contacts.

• Ability to adapt communication style to suit the audience and context.

• Proficient written communication skills, including emails, letters, and electronic formats.

• Adherence to professional spelling and grammar standards.

• Professional demeanor, appearance, and presence are essential.

• Strong interpersonal skills and the ability to build relationships.

• A constructive, solutions-oriented mindset.

• Sound professional judgment, balancing organizational and customer interests.

• Proficiency in Microsoft 365 products and applications.

• Capability to learn new systems and adapt to system upgrades.

• Willingness to travel occasionally to other First American Bank locations, functions, and training facilities.

• Availability from Monday to Friday, 8:00 a.m. to 5:00 p.m., with potential additional hours required.

• Punctuality is essential.

• First American Bank will not sponsor applicants for work visas.

🏝️ Benefits

• Opportunities for career development and advancement.

• Access to special programs and developmental opportunities.

• Comprehensive benefits package for full-time employees.

• Competitive starting salary.

• Opportunities for community involvement.

• Potential for additional compensation opportunities.