Deal Desk Manager

This is a fully remote position, open to applicants in Connecticut, +9 more states.

📋 Description

• Deliver strategic quoting and deal-structuring assistance to both US and global sales teams.

• Oversee Deal Desk responsibilities for sales targeting crypto exchanges, fintech, and payment solutions clients.

• Create data-driven analytics, pricing frameworks, approval guidelines, and precedents.

• Collaborate with Legal, Product, Services, Finance, Revenue Operations, Marketing, and Sales Enablement on non-standard SKUs, new offerings, and intricate transactions.

• Acquire knowledge of Chainalysis licensing and pricing models while providing global deal-structuring and quoting assistance.

• Conduct price and discount realization analysis, presenting executive-level summaries with actionable insights.

• Guide Sales teams on handling contract objections, alternative contract options, and best practices for closing deals.

• Act as the Sales point of contact and subject-matter expert/project manager for deal pricing and deviations from standard procedures, information security standards, and SLA/engineering positions.

• Develop analytics, KPIs, business processes, training materials, and a knowledge base addressing deal-cycle issues.

• Establish key strategies for the Deal Desk team and enhance team effectiveness.

• Collaborate with regional leadership to prioritize projects and deals for customer, month-end, quarter-end, and year-end deadlines.

• Mentor and onboard team members while supporting cross-functional projects and initiatives.

⛳️ Requirements

• 5–7 years of substantial experience in a Deal Desk role, encompassing related sales operations, enablement, finance, and/or legal processes.

• Specific experience in structuring and quoting complex SaaS transactions for a rapidly growing multinational organization.

• Analytical mindset with proven competency in conducting in-depth analysis and modeling.

• Experience leading stakeholder engagement in cross-functional projects or programs, including gathering, analyzing, prioritizing, and categorizing business requirements.

• Strong understanding of Quote to Order stages within the Lead to Cash lifecycle utilizing Salesforce CRM.

• Familiarity with revenue recognition principles, including GAAP and ASC 606.

• Proficiency in Salesforce and Salesforce CPQ is required.

• Preferred experience in leading a team, with extensive one-on-one mentoring and coaching experience.

• Comfortable representing the company in customer negotiations and resolving customer satisfaction concerns.

• Exceptional written, verbal, and interpersonal communication skills, including the ability to articulate complex concepts clearly and succinctly.

• Outstanding planning, time management, decision-making, presentation, organizational, collaboration, and quantitative skills.

• Capable of thriving in a fast-paced, high-pressure environment and performing operational troubleshooting as necessary.

• Strong skills in Google Suite and Microsoft Suite.

• Priority given to candidates residing in CST and EST time zones.

• Legal authorization to work for any employer in the United States without restrictions.

• Proficiency in AI and the capability to take ownership of AI-driven work output and quality.

🏝️ Benefits

• Fixed-term opportunity for 3 months with a possibility for extension.

• Remote work arrangement.

• Opportunity to engage in AI experimentation, workflows, and tools.

• Support for diversity and inclusion initiatives.

• Interview accommodations available for individuals with disabilities.