Deal Desk & Contracts Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take responsibility for the complete contracting process for new and expansion deals, which includes drafting using templates, issuing documents, tracking revisions, and facilitating signatures.

• Assess and negotiate customer redlines on Master Service Agreements (MSAs), order forms, Business Associate Agreements (BAAs), and performance guarantees.

• Address standard positions and escalate non-standard terms to the Legal team with a well-defined recommendation.

• Oversee the approval process for discounts, non-standard pricing, and risk terms across Sales, Finance, Legal, Clinical, and Security departments.

• Provide guidance to representatives on deal structures and available commercial strategies.

• Mentor representatives on standard positions to minimize escalations.

• Keep precise records of contract status, terms, and approvals in Salesforce and the Contract Lifecycle Management (CLM) system.

• Ensure a seamless transition to Billing and Account Management after contract signatures.

• Maintain the Deal Desk playbook, which includes fallback positions, clause library, approval matrix, and reasons for deal delays.

⛳️ Requirements

• A minimum of 4 years of experience in Deal Desk, Contract Management, Commercial Legal Operations, or a related field supporting enterprise B2B sales.

• Practical experience in negotiating redlines on commercial contracts, including indemnification, limitation of liability, warranties, data privacy, and Service Level Agreements (SLAs), with the ability to know when to escalate issues.

• Proven ability to coordinate multi-party approvals across Sales, Finance, and Legal under tight deadlines.

• Exceptional attention to detail and version control, paired with the commercial acumen to understand the broader context.

• Familiarity with Salesforce and a CLM tool such as Ironclad, Spotdraft, or similar software.

• Proficiency in AI, at least at the Explorer (Level 1) level, utilizing AI daily to enhance personal productivity.

• Experience in the digital health sector or SaaS, along with familiarity with contracting through channel partners (preferred).

• Paralegal or contract management experience or certification (preferred).

🏝️ Benefits

• Sword provides additional benefits beyond total compensation, with country-specific benefits varying and being detailed separately.

• Total compensation may include variable bonuses or sales incentives.

• Private company stock options may also be included in total compensation where applicable.