Deal Desk Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide comprehensive quote-to-signature assistance for global Account Executives, encompassing quote generation, pricing approvals, order form creation, and accurate opportunity closure in Salesforce.

• Oversee and track the quote queue and approval processes.

• Ensure prompt responses while maintaining exceptional organizational standards.

• Actively drive deal momentum at month-end and quarter-end by addressing obstacles and offering partner support.

• Offer pricing insights, product direction, and analytical support for large, complex, or non-standard deal configurations.

• Assist in managing Chainguard’s CPQ (Roadrunner) and CLM platform (Ironclad), including updates to price books and legal workflows.

• Preserve data integrity and system hygiene across CPQ, CLM, and CRM (Salesforce).

• Guarantee smooth order management and alignment across internal systems to ensure accurate product and partner attribution tracking.

• Assist in documenting Deal Desk processes and protocols.

• Collaborate with Sales, Finance, Legal, and Product teams to optimize deal execution, maintain compliance, and eliminate obstacles.

• Function as a reliable cross-functional partner and the primary contact for deal-related inquiries.

⛳️ Requirements

• 2-3 years of experience in Deal Desk roles within an Enterprise SaaS B2B setting.

• Administrative experience with CPQ and CLM tools is advantageous.

• Strong business acumen, along with analytical and problem-solving capabilities.

• Proven ability to collaborate with upstream GTM teams and other cross-functional departments.

• Familiarity with Marketplace offerings such as AWS, GCP, and Azure is a plus.

• Highly organized, customer-focused, and attentive to detail.

• Capacity to multitask and prioritize effectively during periods of high volume.

• Flexible scheduling during End of Month and End of Quarter periods.

• Understanding of quote-to-cash processes and sales contracts.

• Skilled in identifying risks related to deal terms and structures.

• Willingness to travel for QBRs once per quarter.

• Must reside in the EST or CST time zone.

🏝️ Benefits

• Bonus

• Flexible & Remote-First Culture: Work remotely with opportunities for team meetups and bi-annual destination summits.

• Monthly stipend for coworking spaces, phone, and internet expenses.

• Stock options granted upon hiring and during promotions.

• Opportunity to participate in secondary offerings.

• 10 years to exercise stock options.

• 100% covered health, vision, and dental insurance premiums for employees and their dependents.

• ∞ Flexible Time Off.

• 18 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.