DCX Team Leader

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Ensure that the client services team meets the expectations of clients.

• Provide ongoing training for both new hires and seasoned employees.

• Monitor and manage employee attendance.

• Conduct regular performance reviews for employees.

• Offer coaching and mentoring to team members addressing performance and work-related issues.

• Collaborate with various teams and departments regarding employee and operational matters.

• Notify sales and hiring teams when new employees are required.

• Report essential team metrics, including performance, objectives, attendance, and other concerns, to the Customer Success Management leadership.

• Execute similar tasks as needed.

⛳️ Requirements

• At least 3 years of experience in a leadership role within a team.

• A minimum of 3 years of experience in the BPO sector.

• Proficiency in Microsoft Excel is required.

• Knowledge of Microsoft Office is necessary.

• Excellent written and spoken English skills.

• Comfortable with computers and capable of learning various software applications.

• Familiarity or ability to utilize Microsoft Suite, Google Suite, web portals, and communication tools.

• Self-motivated, results-oriented, well-organized, and capable of multitasking.

• Able to communicate effectively and show empathy towards customers.

• Available to work Monday to Friday, from 8:00 AM to 5:00 PM CST.

🏝️ Benefits

• Opportunities for remote work.

• Travel allowances.

• Meal provisions.

• Competitive salaries.

• Supportive management.

• Training focused on growth.

• Additional perks beyond salary.