DCX Team Leader

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Ensure that members of the client services team fulfill client expectations.

• Provide ongoing training for both new hires and long-standing employees.

• Monitor and manage employee attendance effectively.

• Conduct regular performance evaluations for employees.

• Offer coaching and mentorship to team members regarding performance and work-related issues.

• Collaborate with various teams and departments on matters related to employees and operations.

• Notify sales and hiring teams when additional hires are necessary.

• Report on team performance, objectives, attendance, and other relevant issues to Customer Success Management leadership.

• Execute similar tasks as required.

⛳️ Requirements

• At least 3 years of experience in a leadership position.

• A minimum of 3 years of experience within the BPO sector.

• Proficiency in Microsoft Excel is essential.

• Familiarity with Microsoft Office is required.

• Excellent written and spoken English proficiency.

• Comfortable with technology and quick to learn various software applications.

• Capable of utilizing Microsoft Suite, Google Suite, web portals, and communication tools.

• Self-motivated, results-oriented, well-organized, and capable of multitasking.

• Strong abilities in communication, empathy, problem-solving, and attention to detail.

🏝️ Benefits

• Opportunities for remote work.

• Travel allowances provided.

• Meals included.

• Competitive salary packages.

• Training focused on growth and development.

• Supportive management dedicated to employee well-being.