DCX Team Leader

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Ensure that team members in client services fulfill client expectations.

• Provide continuous training for both new hires and existing staff.

• Monitor and manage employee attendance records.

• Conduct regular performance evaluations for employees.

• Offer coaching and mentoring to team members facing performance or work-related challenges.

• Collaborate with various teams and departments regarding employee and operational issues.

• Notify sales and hiring teams when there is a need for new hires.

• Report team metrics, performance, goals, attendance, and issues to the leadership of Customer Success Management.

• Execute similar tasks as required.

⛳️ Requirements

• At least 3 years of experience in a leadership role.

• A minimum of 3 years of experience in the BPO sector.

• Proficiency in Microsoft Excel is essential.

• Familiarity with Microsoft Office is necessary.

• Excellent command of written and spoken English.

• Strong computer skills and ability to learn various software applications.

• Experience with Microsoft Suite, Google Suite, web portals, and communication tools.

🏝️ Benefits

• Opportunities for remote work.

• Travel allowances provided.

• Meals included.

• Competitive salaries.

• Training focused on growth and development.

• Supportive management team.

• Employee wellness initiatives.