DCS WebEOC System Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the operation of core DCS systems, including WebEOC, to ensure reliable and efficient functionality.

• Collaborate with cross-functional teams during the entire solution lifecycle.

• Provide tier 2 technical support and manage system administration.

• Create operational configurations and oversee DCS operations data management.

• Conduct training sessions and offer guidance to staff and volunteers.

• Acquire knowledge of DCS business processes and convert requirements into technology artifacts.

• Analyze WebEOC operational issues and facilitate solutions.

• Present DCS business proposals to BSI and HSIT forums for approval.

• Collaborate with DCS stakeholders to formulate strategic plans for implementing the technology vision.

• Engage in WebEOC projects and participate in all solution lifecycle phases.

• Develop functional testing strategies and take part in testing processes.

• Aid in resolving issues between IT and business teams.

• Ensure system updates and modifications are maintained.

• Create tier 2 WebEOC support processes and workflows.

• Offer technical support for WebEOC operational configurations.

• Assist in permissions provisioning and systems access management.

• Oversee manual WebEOC data migrations.

• Assess, install, and customize vendor-supplied or commercial off-the-shelf WebEOC boards.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field is required.

• A minimum of 4 years of relevant experience or an equivalent combination of education and experience is required.

• Familiarity with techniques related to project/program management, business process redesign, technology awareness, requirements analysis, and client relationship management.

• Ability to apply principles of systems life cycle, systems integration, and data management.

• Strong business acumen with the capability to align IT priorities with business goals.

• Excellent writing and documentation skills.

• Ability to work collaboratively within a team.

• Proficient in using business assessment/modeling tools.

• Travel may be necessary.

• Capability to use a personal computer, relevant software, and office equipment for extended periods.

• Potential to write or edit HTML and/or Javascript.

🏝️ Benefits

• Medical, Dental, & Vision Plans.

• Health Spending Accounts & Flexible Spending Accounts.

• PTO: Starting at 15 days a year; varies based on job type and tenure.

• Holidays: 11 paid holidays, including six core holidays and five floating holidays.

• 401K plan with up to a 6% match.

• Paid Family Leave.

• Employee Assistance Program.

• Disability and Insurance: Short + Long Term.

• Service Awards and recognition.

• Mentorship opportunities for growth along a meaningful career path.

• Competitive compensation and benefits package.

• Opportunities for advancement and professional development.