Data Specialist I

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Onboard, manage, and guarantee the precision of all client inventory

• Complete designated Salesforce cases

• Manage inbound client inquiries

• Assist internal teams with inventory data through escalation channels

• Offer technical support to clients and Tier 1 teams

• Execute and oversee casework while ensuring data integrity and compliance with procedures

• Analyze data utilizing core systems, applications, and DQL (DealerOn Query Language)

• Configure and resolve issues related to inventory data syndication via FTP and APIs, including Homenet and vAuto

• Implement intricate Lot Source configurations and data-flow logic

• Investigate and rectify pricing inconsistencies and missing vehicle or photo records

• Generate and manage data exports and imports between the platform and third-party/OEM sources

• Provide technical troubleshooting support to both internal and external stakeholders

• Monitor departmental Slack channels and address escalated support requests

• Deliver telephone support to clients, internal teams, and third-party entities

• Troubleshoot and resolve customer data inquiries

• Mentor newly onboarded staff

• Contribute to the enhancement and optimization of internal systems

• Write technical Knowledgebase articles and other technical documentation

⛳️ Requirements

• Bachelor’s Degree in computer science, web design, technical project management, or a related program and certification

• Strong telephone customer service skills incorporating technical knowledge, professionalism, empathy, and communication abilities

• Experience in a technical contact center setting

• 4+ years of experience in technical support delivery

• 2+ years of experience with DealerOn or hands-on experience with DealerOn’s products

• Capability to troubleshoot issues to their root cause and provide accurate, timely solutions

• Ability to think critically and enhance DealerOn’s products and processes

• Adaptability to shifting departmental priorities and unforeseen demands

• Proficiency in working independently and collaboratively as part of a team

• Prior knowledge and experience with databases (SQL)

• Proficient in MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud

• Experience with at least one content management system (CMS), such as WordPress, Drupal, or Joomla

• Familiarity with Agile methodology and ticket management systems like JIRA

• Strong data management skills

• B2B communication capabilities

• Basic knowledge of HTML/CSS

• Solid understanding of Internet operations, computer systems, and Microsoft Office products

• Successful completion of a background check

• Must be a US resident

🏝️ Benefits

• Medical, dental, and vision insurance

• Company-matched 401K plan

• Flexible PTO + Sick Leave

• 6 weeks of paid Parental Leave

• 8 Paid National Holidays

• Company-paid basic Life Insurance

• Voluntary supplemental Life Insurance

• Voluntary long-term/short-term disability insurance

• Voluntary Pet Insurance

• Optional Healthcare/Dependent Care FSA Account