Data Specialist

This is a fully remote position, open to applicants in Oklahoma, +2 more locations.

📋 Description

• Oversee, assist, and address issues related to customer transaction data feeds.

• Supervise and process donations along with customer transactions across both external and internal platforms.

• Monitor database feeds and the associated applications.

• Guarantee precise processing of erroneous data for all data feeds and mailing types to endpoint systems.

• Conduct comprehensive audits to ensure the accuracy of data provided by vendors.

• Assess and manage erroneous data in exception queues, rectify data, and submit it to endpoint systems.

• Extract correspondence data from vendor image storage applications, assess data requirements, and complete data entry tasks.

• Utilize vendor tools to evaluate, analyze, and address inquiries regarding donation processing and necessary coding.

• Investigate and report data irregularities and trends to the Senior Data Specialist or Director of Donations Processing.

• Work collaboratively with the Senior Data Specialist and other departments to resolve issues.

• Assist in the end-to-end testing and validation of transactions and updates to customer data.

• Employ CRM and donor data management systems, including Salesforce, NetSuite, Data Cloud, and proprietary ACS applications, to manage customer data and support business operations.

⛳️ Requirements

• High School Diploma or Equivalent.

• A minimum of three years of relevant work experience, ideally in data capture and computer operations, remittance and/or lockbox processing, or other forms of financial transaction processing.

• Must have been in the current role for at least six months.

• Availability to work between 8 am and 5 pm Central Time.

• Strong organizational and interpersonal skills.

• Capability to work effectively in a team-oriented and collaborative environment.

• Excellent attention to detail.

• Demonstrated initiative, professionalism, and the ability to work under pressure.

• Ability to maintain high-quality service in a fast-paced work environment.

• Tact, discretion, common sense, and reliability.

• Willingness and ability to adapt flexibly.

• Specialized training or knowledge of Constituent Relationship Management software; experience with Salesforce is a plus.

• Understanding of customer data configuration and its influence on business process flow and efficiency.

• Proficient knowledge of customer data software applications, including proprietary SDB, UVI, DPGW, Correction Queue, Exception Queue, Audit Queue, Salesforce, NetSuite, and Data Cloud.

• Familiarity with ACS data structure, data utilization, business processes, and users.

• Willingness to travel when necessary for external meetings and conferences.

🏝️ Benefits

• Generous paid time off policy.

• Medical benefits.

• Dental benefits.

• Retirement benefits.

• Wellness programs.

• Professional development programs to enhance staff skills.

• Limited travel opportunities for external meetings and conferences.