Data Solutions Architect – ServiceNow

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and architect large-scale solutions and workflows within the ServiceNow platform.

• Convert business requirements into scalable technical designs that align with organizational goals and best practices.

• Provide strategic advice on ServiceNow capabilities, platform roadmaps, and emerging technologies.

• Create and maintain architecture documentation, implementation plans, and high-level solution diagrams.

• Lead technical design reviews and governance processes.

• Oversee ServiceNow upgrades, releases, enhancements, and overall instance health.

• Design and manage integrations between ServiceNow and enterprise systems.

• Collaborate with business partners, project teams, and technical staff throughout the solution lifecycle.

• Monitor platform performance, operational metrics, and KPIs through ServiceNow reporting and analytics.

• Mentor and support junior team members.

• Ensure solutions adhere to enterprise architecture standards, security requirements, and governance frameworks.

• Stay updated on ServiceNow innovations and suggest enhancements that improve business value and user experience.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.

• 15 years of professional experience in information technology.

• A minimum of 7 years in progressive ServiceNow architecture, administration, or platform engineering roles.

• An equivalent combination of education, training, and experience may be accepted.

• Ability to pass relevant background and drug screening requirements.

• Must possess identification that is compliant with the Real ID Act upon hiring.

• Must be eligible to obtain and retain a Department of Energy (DOE) access badge.

• In-depth knowledge of ServiceNow platform architecture and administration.

• Experience with various ServiceNow product suites, including CSM, ITSM, SPM, ITOM, CMDB, IRM, HRSD, Knowledge Management, Demand Management, and Release Management.

• Strong expertise in JavaScript and ServiceNow scripting.

• Familiarity with AngularJS, HTML, CSS, XML, and ServiceNow development frameworks.

• Experience with client-side and server-side scripting, business rules, workflows, and platform automation.

• Proven experience in designing and supporting enterprise integrations using REST, SOAP, SSO, SAML, LDAP, JDBC, and ODBC.

• Understanding of data architecture, application integration, and principles of enterprise solution design.

• Comprehensive knowledge of ITIL principles and IT service management best practices.

• Familiarity with enterprise architecture frameworks and TOGAF principles.

• Experience in requirements gathering, solution design, testing, implementation, and release management.

• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.

• Willingness to travel by vehicle or aircraft as required for business needs.

• Capability to safely operate a motor vehicle.

🏝️ Benefits

• Paid holidays.

• Paid time off.

• 401k with employer match.

• Dental insurance.

• Vision insurance.

• Health insurance plans through the Federal Employee Health Benefits (FEHB) program.

• Life benefits.

• Disability benefits.