Data Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide dedicated assistance, implementation, and backup support for the Platform Architect on the WirelessWindow initiative.

• Aid in the architecture build-out, ongoing support modifications, and validation/testing processes.

• Develop, maintain, and enhance Smart Workflow initiatives for SIM inventory reconciliation, router audits, order processing, and plan upgrades.

• Address recurring and ad-hoc reporting requests for Sales, Marketing, Operations, and occasionally customers.

• Document and scale reporting workflows to ensure consistency and accuracy.

• Monitor data quality and investigate discrepancies across Rev.io, Salesforce, Sage, Cradlepoint, Peplink, Starlink, and Cortex applications.

• Assist in audits and reconciliation efforts that are foundational to the reliability of Smart Workflows.

• Serve as the first responder for data-related tickets in Atlassian Jira, triaging and resolving or escalating Smart Workflow exceptions.

• Provide support for light development tasks, including SQL queries, Power BI updates, and low-code/no-code automation.

• Utilize LLMs and AI agents like Copilot for prompting, debugging, and automation purposes.

• Collaborate with Sales, Marketing, Operations, and Billing to ensure Smart Workflows align with business requirements.

⛳️ Requirements

• Proven experience collaborating with a data or platform architect on system development.

• Familiarity with Rev.io, Salesforce, Sage, Cradlepoint, or Peplink platforms.

• Experience utilizing AI/LLM tools such as Copilot for workflow development or debugging tasks.

• Background in supporting telecom, IoT, or connectivity operations data.

• Capability to sit or stand and use a computer for extended durations.

• Ability to work collaboratively in a remote setting using collaboration, development, and project-management tools.

• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.

🏝️ Benefits

• Remote work environment.

• Reasonable accommodations for individuals with disabilities.